Hello. It sounds as if your file extension associations might be messed up. The Window-Eyes manual is a standard chm file which is a regular windows help file. You might have to check what all programs you have installed and remove any which might have changed your file associations.

Many thanks, and good luck.

NORENE TRAPPA wrote the following on 4/27/2009 2:40 PM:
Hello,
When attempting to read the WE manual, there is no voice. Control-shift T says picture and fax viewer. Several months ago, Realplayer was updated also, and does that have something to do with it? I use WE 6.1 and XP. Have not tried to access the manual for quite a while, and I was surprised at the finding. The picture and fax viewer interferes elsewhere from time to time. Can it be eliminated? Norene

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