Well, I deleted the 7.1 upgrade file, and redownloaded it and had no
problems installing the new download. The first one must have gotten
corrupted or something during the download.
----- Original Message -----
From: "Aaron Smith" <[email protected]>
To: "Brice Mijares" <[email protected]>
Cc: "gw-info" <[email protected]>
Sent: Saturday, June 27, 2009 10:18 AM
Subject: Re: problem installing upgrade
Brice,
Window-Eyes upgrades are specific for each serial number. If you're
getting this message, it means the serial number of the upgrade that
you're attempting to install doesn't match the serial number of the
version of Window-Eyes you have installed. If you verify the serial number
is correct, please contact us at [email protected] for further
assistance.
Aaron
On 6/27/2009 12:10 PM, Brice Mijares wrote:
Is there a problem with the upgrade?I downloaded and attempted to
install the upgrade and receive a message stating that the currently
installed copy of window eyes could not be upgraded, hit enter to abort.
This was on my desktop running XP home. Now I'm afraid to try upgrading
the version on my laptop. Both machines were using the 7.01 beta. Is
this a known issue? If so, when will it be resolved?
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Aaron Smith
GW Micro
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Technical Support & Web Development
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