On 7/2/2009 5:46 PM, Don H wrote:
First how many test bed computers does GW have in house that they try
when coming up with these unable to duplicate problems. These test bed
computers have to be running the latest released version of WE and not
some non released version.
It depends on what we have at hand. Doug and I are often the first two
to try to duplicate problems. I have two machines, and Doug has three.
We try various versions of Window-Eyes, from released builds to private
builds. If we can't duplicate the problems, we'll ask Mike and Raul if
they can. They both have different machines running different operating
systems. If none of us are able to duplicate the problems, we'll see if
we have one of our training netbooks available, and try that machine. If
we still can't duplicate the problem, you are told as much. I think that
is an appropriate use of our resources to try to duplicate issues that
are reported.
It has also been mentioned lately that they have 30 private beta
testers.
Actually, I said we had 30 private betas during the last private beta
cycle. The number of beta testers we have is irrelevant. If we think
they can provide valuable feedback for a particular issue, we most
certainly ask them. As you mentioned, several of them are already
members of this and other lists, so they've often already attempted to
duplicate reported issues before we even have to ask.
So I hope that GW is using all resources to solve such problems and if
not why not.
I also think you should know by now that we don't just reply that we
can't duplicate something to shut everyone up. What reason do we have to
lie? If we can't duplicate it, we can't duplicate it. If you think we
enjoy being told over and over about a problem, and that we like to let
problems linger just to hear people complain, you couldn't be more
wrong. In fact, knowing there are problems, and not being able to solve
them, is one of the more stressful and taxing parts of this job.
Aaron
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Aaron Smith
GW Micro
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