Before anything like this could proceed, the question must be asked, is this an accessibility issue or is this a problem with Window-Eyes. If the button can be worked with with other screen readers, then it's up to GW Micro to catch up. If the problem exists with all or most screen readers, then you can move on to the next step. But these things have to be taken in steps.
Bruce On Wed, 25 Nov 2009 13:11:09 -0500, "donald E. Bowen, Jr." <[email protected]> said: > Hi, > > > > After a very frustrating morning with Verizon.com , I am writing to you > all > as a form of therapy. > > > > I managed to register an online account with them this morning and when > trying to complete an online payment came across an inaccessible Submit > button I could navigate all around it but could not get focus on it. I > finally had a sighted individual look for me. The button was there. I > asked the sighted person to put the mouse pointer on it but not to click. > He did. > > > > Window Eyes announced graphic > > > > I took over with the numpad mouse controls but could not navigate away > from > and then back to. Well, I was able to move away from, just not back to. > Oddly, not even the jump to graphic navigation command would take me back > to > the Submit button. > > > > I gave up, asked my son to go ahead and click on it for me. He did. The > payment confirmation screen loaded. > > > > I then called the Verizon e-services center. > > > > John O'Niel, the telephone support agent who answered, said he did not > know > what a control was, He did not know anything about links, buttons, drop > down > boxes or list boxes or what a screen reader was, nor did he have any idea > what to do. When I asked him how he got a job as a telephone support > agent > for Verizon e-services, He then hung up on me. > > > > I called Verizon and asked for the legal department. The clerk who > answered > there said, with disdain, when I briefed her on the reason for my call, > "please hold" and transferred me to Customer Service. > > > > If Target, and other commercial web sites can be successfully sued for > Publishing an inaccessible web site, surely a utility company is under > some > sort of obligation to provide an accessible web site. > > > > Thanks for letting me vent. And by the by, anybody have a clue how I can > submit my payment to Verizon? Besides a paper check or paying a service > fee > for pay by phone? > > > > Sincerely, > > Donald E. <http://mysite.verizon.net/reszmkrl/musicforsight/author.html> > Bowen, Jr. > > Music for Sight <http://www.musicforsight.org> > > SKYPE ID: musicforsight > > > > > > If you reply to this message it will be delivered to the original > sender only. If your reply would benefit others on the list and > your message is related to GW Micro, then please consider sending > your message to [email protected] so the entire list will receive it. > > All GW-Info messages are archived at http://www.gwmicro.com/gwinfo, and > can be searched through and sorted using the search > form at the bottom of the page. > > If you wish to unsubscribe from this list, send a message to > [email protected] and include leave gw-info in the body > of the message. If you reply to this message it will be delivered to the original sender only. If your reply would benefit others on the list and your message is related to GW Micro, then please consider sending your message to [email protected] so the entire list will receive it. All GW-Info messages are archived at http://www.gwmicro.com/gwinfo, and can be searched through and sorted using the search form at the bottom of the page. If you wish to unsubscribe from this list, send a message to [email protected] and include leave gw-info in the body of the message.
