We welcome messages to gw-info and we welcome messages to support. What we don't welcome is the same message to both because it's just plain overkill.

Many thanks.

On 1/27/2010 12:58 PM, Sandra Fouts wrote:
Excuse me?  This list is for window-eyes.   Problems!  This is a part of 
window-eyes!  Even  though it works great for me,  they should certainly be 
able to send it to the list.  Otherwise why do we have the list?


Sandra Fouts
Phone Counselor
Arkansas Attorney General's Office
323 Center Street, Ste 200
Little Rock, AR
501-371-2303
Fax 501-682-8118

-----Original Message-----
From: Keith Hinton [mailto:[email protected]]
Sent: Wednesday, January 27, 2010 11:54 AM
To: gw-info
Subject: Eloquence patch problem suggestions

Hi,
I was just noticing that a lot of Window-Eyes users have problems with the 
Eloquence patch, while for most of us, not a single problem exists.
Might I therefore suggest, that Window-Eyes users who have such problems 
privately email the issues to support?
For those who are having problems, did you restart your system as directed at 
the end of the installation process?
I have attempted to reproduce these issues (including) the one about 
Window-Eyes not speaking at the logon screen with the patch applied, and have 
been unable to reproduce it.
I'd also like to add and point out the fact that what you are dealing with 
could totally be a hardware related thing, in witch case, you might have to 
send your machines to GW Micro where Raule and Aaron and company can test your 
machine?
What if the issues aren't Window-Eyes based at all, but simply a matter of 
something in the hardware department?
Not that I expect all to know about hardware and how to deal with it, but 
that's my line of thinking on this issue.
It must be pointing at hardware.
Especially because I cannot cause it to happen over hear either.
I'm not sure what else the problem could be.
I decided to write this after noticing another user who couldn't log into the 
computer with speech-and find it odd that not all users are reporting failing 
messages.
Thanks.

Regards,


--Keith
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--
Raul A. Gallegos
GW Micro Technical Support Team
Voice 260-489-3671, Fax 260-489-2608
Web http://www.gwmicro.com
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