Shannon,
When you have the first document open, can you send us a WEDiag report
so we can take a look?
Steve
On 9/15/2011 9:39 AM, shannon wrote:
Good morning,
I am having a continuous problem with word 2010.
If I open a new document in word I hear Microsoft Word document one custome
control.
Pressing the alt key results in Ribbon Ribbon property page, not the expected
home tab.
Down arrowing in this blank document results in
page 1 of 1, colibery body eleven file page one of one.
If I type in to the document I can hear what I am typing but I can't hear any
back spacing over text and when trying to read what was typed I hear. page
one colibery body file and the first line of the text on down not what is at
the curser position. It always starts at the top.
I have tried to redraw the screen and no change.
I have also tried to get WE to detect the curser and it says that no curser is
detected.
I have set the set highlight color hot key and set that to detect the selected
text and it does report that the highlight is set but that doesn't help WE
find the text of the curser either.
This happens all the time.
Now the funny thing is that if I open a second document all works. I hear
Document 2 style normal, page one of one, column one of one, print layout,
document 2 blank.
This is an excellent work around for a new document I am creating but it will
not work for another situation I find my self in all the time.
Our accounting program uses templates and uses the data base to create
invoices and letters in word.
If I use one of these templates and create a document for a client I can't read
it.
It opens as document one and all the symptoms of the above document one
synario happen.
I can't proof or add to the document created like this.
They do open in compatibility mode is the only difference. The templates are
set for the word 97 2000 formatting.
As I am typing this email I have both document one and document 2 open and
tabbing back and forth will not change anything. Document one is impossible to
deal with but document 2 is fine.
While having these two word docs open and also run the reports through word
that would appear to be doc three I will hear that it is doc three.
This way it does work as does doc 2 but if I don't have at least 2 documents
already open I am unable to do anything with the generated reports.
Has anyone had such dealings with word acting like this? I have done the
updates through Microsoft and I had a couple to do yesterday that I did but
they didn't resolve any of my problems.
This is a hp Compaq dx2200 mt,
Intell ® Pentium ® 4
CPU 3.6 GHZ
3.00GB of RAM
xp pro sp3 machine
WE 7.5.1
Eloquence READ
Color sceam High contrast black
If any one has anything similar and has any thoughts as to what is happening I
would appreciate knowing about it, and if any one knows how to make it stop I
would LOVE love love it.
I can open three docs but I don't think I should have to do that
Thanks and sorry about the length
Shannon
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Product support specialist
GW Micro, Inc. * 725 Airport North Office Park, Fort Wayne, IN 46825
260-489-3671 * gwmicro.com
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