Paul,

Does the laptop use the Media Center edition of XP, or are you saying it is using either Vista or 7 with the Media Center software installed? If possible, please send the contents of %temp%\welogs to our support address so we can help diagnose your problem.

Thanks,
Steve



On 12/9/2011 6:43 AM, Paul Nobrega wrote:
since I upgraded window eyes will load with the message that video support was 
installed but is not active because I probably did not reboot, tells me to 
press enter then dies and nothing happens. after many reboots I am giving up. 
is there a solution to this problem. this occurs on my laptop that uses windows 
media center.
many thanks,
Paul
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