Are you behind the router, both machine on the same LAN? If yes, did you check that option call local network after alternative help request?
The socket error is saying from what I understand from the manual is, the other client has the port block. If you use the first request, your side must have the port open. If alternative request, the other side must have the port open. No matter what, either of the side, must have the define port open. No work around with it from what I understand. To get the detail info, read this kb article. http://www.gwmicro.com/Support/Knowledge_Base/?kbnumber=GWKB2014 -------------------- regards Thomas N. Chan -----Original Message----- From: chris hallsworth [mailto:[email protected]] Sent: Monday, 11 June 2012 4:33 AM To: 'G W Micro' Subject: Problem with Remote Assistance, please help! Good evening all. Please can I have your help? I am having a strange problem with Remote Assistance. What's happening is this. 1. I go to the Remote Assistance pull down, under the help pull down of the Window-Eyes User Interface and select the ask for help option. 2. Since I am behind a router, I select the alternate help request button. 3. I am then given a password which I then enter into the second machine where at this time the offer help dialogue box is open and I put my name in. 4. Once I entered the password on the machine offering the help, I click ok on that. I then go back to the machine asking for help and click connect. 5. On the machine asking for help, I get the following error message: "Window-Eyes Remote Assistance. Error 10061 connecting socket". So I click ok. 6. On the machine offering help, I receive the following error message. "Window-Eyes Remote Assistance <Unable to find invitation> error <6000> received back from GWMicro server." I then click ok. Both machines are running Window-Eyes 7.5.4.1, Windows 7 Home Premium 64 bit. Thanks so much for any help in this matter! It is greatly appreciated. Kind Regards, -- Christopher Hallsworth If you reply to this message it will be delivered to the original sender only. If your reply would benefit others on the list and your message is related to GW Micro, then please consider sending your message to [email protected] so the entire list will receive it. GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can manage your list subscription at http://www.gwmicro.com/listserv. If you reply to this message it will be delivered to the original sender only. If your reply would benefit others on the list and your message is related to GW Micro, then please consider sending your message to [email protected] so the entire list will receive it. GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can manage your list subscription at http://www.gwmicro.com/listserv.
