Rob, That is quite unusual. Is this XP SP3? If so, can you open your %appdata%/gwconnect folder and send gwconnect.log directly to me?
Thanks, Steve Rob Hudson <[email protected]> wrote: >Over here, I just rebooted, uninstalled/reinstalled GW Connect and I >still >get "GWConnect has encountered a problem and needs to close." Not sure >what >else to try. No AV, no spyware detectors. >----- Original Message ----- >From: "Stephen Clower" <[email protected]> >To: "Rob Hudson" <[email protected]> >Cc: <[email protected]> >Sent: Wednesday, September 12, 2012 3:33 PM >Subject: Re: GW Connect Error > > >> Morne, >> >> OK. And do you know which program is failing? GWConnect or the Skype >Kit? >> You can check by looking at the name of the faulting program; e.g. >> GWConnect is gwconnect.exe, and the Skype Kit is >Windows-x86-skypekit.exe. >> The program has been running great on our test XP and Windows 7 >machines >> so this is a bit puzzling. >> >> Steve >> >> >> >> On 9/12/2012 4:32 PM, Rob Hudson wrote: >>> No antivirus on this box yet. I'm going to download the file again, >>> reboot and see what happens. >>> ----- Original Message ----- From: "Stephen Clower" ><[email protected]> >>> To: "Rob Hudson" <[email protected]> >>> Cc: <[email protected]> >>> Sent: Wednesday, September 12, 2012 3:19 PM >>> Subject: Re: GW Connect Error >>> >>> >>>> Greetings, >>>> >>>> What antivirus program do you have on the machine? >>>> >>>> Steve >>>> >>>> >>>> >>>> On 9/12/2012 4:11 PM, Rob Hudson wrote: >>>>> I just downloaded the new update to Gw Connect and, upon >installation >>>>> and launch, I got the dreaded: "GWConnect.exe has encountered a >problem >>>>> and needs to close" message. Running XP Sp 3 and the latest GW >Connect >>>>> 2.1 which came out today. I downloaded the file twice, rant he >install >>>>> twice and still get the same error. What's happening? >>>> >>>> -- >>>> Stephen Clower >>>> Product support specialist & App Development >>>> GW Micro, Inc. * 725 Airport North Office Park, Fort Wayne, IN >46825 >>>> 260-489-3671 * gwmicro.com >>> If you reply to this message it will be delivered to the original >sender >>> only. If your reply would benefit others on the list and your >message is >>> related to GW Micro, then please consider sending your message to >>> [email protected] so the entire list will receive it. >>> >>> GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You >can >>> manage your list subscription at http://www.gwmicro.com/listserv. >> >> -- >> Stephen Clower >> Product support specialist & App Development >> GW Micro, Inc. * 725 Airport North Office Park, Fort Wayne, IN 46825 >> 260-489-3671 * gwmicro.com >If you reply to this message it will be delivered to the original >sender only. If your reply would benefit others on the list and your >message is related to GW Micro, then please consider sending your >message to [email protected] so the entire list will receive it. > >GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can >manage your list subscription at http://www.gwmicro.com/listserv. -- Sent from my Android phone with K-9 Mail. Please excuse my brevity. If you reply to this message it will be delivered to the original sender only. If your reply would benefit others on the list and your message is related to GW Micro, then please consider sending your message to [email protected] so the entire list will receive it. GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can manage your list subscription at http://www.gwmicro.com/listserv.
