Hi Bob,
There is a knowledgebase article on the GW support page at http://gwmicro.com/support which explains to you what protected view is, and the exact steps to change the document to normal view. Protected view is a limited way in which Word is allowed to interact with a document you just downloaded. It’s the downloading (or receiving it via email) which causes Windows to mark it as “protected” or “blocked”. This keeps Word from running any macros it could have for instance, but also keeps WE from being able to interact with Word to read the document properly, and also keeps you from editing the document. I find the easiest way to unprotect a document (and you do have to trust whoever sent you the document, or the site you downloaded it from before you do this), is to close Word; use Windows Explorer and find the document in its folder, press the applications key when it’s highlighted (equivalent to right-clicking it), and choose the “properties” from the context menu. In the properties dialog you will now find a command button to “unblock” the document, and you should click on this button. Unfortunately Windows loses the focus on the properties dialog at this point, so you’ll need to alt-tab back to the dialog, so you can click on the “ok” button, which will save the unblocked status. It’s easiest to do this before you ever try to open the document in Word. You can then open the document in Word as normal. As Tom says, there is another way to do this without leaving Word; finding the right menu choice and choosing to allow editing the document will also unprotect it. Hth, Chip From: Robert Ringwald [mailto:[email protected]] Sent: Wednesday, November 21, 2012 7:45 PM To: gw Subject: Question about Protected view Word 2010 Windows 7 WE 7.5.4.1 Word 10 I keep getting attachments that appear to be blank, even though a sighted person can see the text. They are not PDF files, but just word files. At the bottom I see something about Protected view and originated from a place that might not be safe. How can I get past this, turn this feature off or do something so that I can read the attachments? Driving me crazy. -Bob Ringwald www.ringwald.com Amateur (ham) Radio Operator K6YBV 916/ 806-9551 Friendship is like peeing your pants. Everyone can see it, but only you can feel its warmth. – Jack Handey If you reply to this message it will be delivered to the original sender only. If your reply would benefit others on the list and your message is related to GW Micro, then please consider sending your message to [email protected] so the entire list will receive it. GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can manage your list subscription at http://www.gwmicro.com/listserv.
