Dear Covici:
You wrote:"You don't have to forward anything -- at least I don't and remote assistance works for me."First, I apologize for referring to the service as Remote Access. I've made the correction in the subject header to reflect the correct terminology.
Second, if you are able to make it work, can I possibly arrange a practice session with you just so I can see what I am doing wrong? I did give the password to the guy wanting to help me with the issue I was having. He had Window-Eyes 8.0 installed, but no dice with the connection.
I'm running Windows XP Professional 32-bit with all service paks installed. The gentleman I was working with was also running Windows XP Professional Service Pak3 with all updates in a virtual Windows environment on a Mac. Should the operating systems be compatible? Example: The Window-Eyes Remote Assistance WILL NOT work if the helper is using Windows7 any flavour and I am using Windows XP?
Third, if there is or are port(s) to be forwarded, which one(s)? I can try forwarding the said port(s) and have the gentleman do likewise to see if it'll work.
No comments yet from GW Micro, but I do thank those who have commented though I do still need to find a way of making it work. Much thanks for continued anticipated help!!
Sincerely, Olusegun Denver, Colorado If you reply to this message it will be delivered to the original sender only. If your reply would benefit others on the list and your message is related to GW Micro, then please consider sending your message to [email protected] so the entire list will receive it. GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can manage your list subscription at http://www.gwmicro.com/listserv.
