I am not familiar with this website. However, I have had similar problems
with the Vanguard website. In this case, I can read the page just fine and
can log in. However, when I interact with the website, such as selecting
statements to review, requesting forms, or changing mailing preferences, for
example, these actions cannot be taken. Following research of the issues
further, I do not believe the issues are Window-Eyes related, but rather are
related to website design. The people at Vanguard indicated to me that it
may take six months or more to resolve these issues. In the meantime, I had
to ask them to set my mailing preferences back to postal mail for now. In my
case, the web site was working perfectly 2 years ago when I began to
encounter problems. Now,it is unusable. Apparently,the methods the financial
industry is using to update their websites haven't been tested for
accessibility concerns.
-----Original Message-----
From: Mike Wilkens
Sent: Monday, April 15, 2013 10:43 AM
To: Craig Werner
Cc: gw-info
Subject: Re: Chace bank
I followed your suggested line of thought regarding meta refresh and found
my entry to be "on" for refreshing.
I had a long chat with a helpful Chase software support person this
morning.. I told him that less than 2 weeks ago I had no issues. With my
phone on speaker and WE 8.1 speaking I pointed out that the log in screen
was no problem. Hitting the Log In button browse mode was no longer
available. Moving by use of the Tab key took 30 seconds or more. Had to
use the IE Find command to get anywhere. Got to the Download page but could
not get to the combo box which lists the download formats (I require Intuit
webconnect).
The contact said it must be an IE problem as Firefox seems to work. I
reminded him that IE10 worked less than 2 weeks ago. I asked which ff
iteration worked as it appears that any latest version is only weeks away.
I passed on the GWMicro web address and phone number. I was told that he
could not call out. I asked what he did during his lunch hour ... He is
aware that others are having problems.
Thanks for your suggestion, though!
Mike
--- On Mon, 4/15/13, Craig Werner <[email protected]> wrote:
From: Craig Werner <[email protected]>
Subject: Re: Chace bank
To: "Mike Wilkens" <[email protected]>
Date: Monday, April 15, 2013, 8:57 AM
I once solved a Bank of America
accessibility problem by re-enabling
meta-refresh under "Tools -> Options -> Security ->
Customize ->
Miscellaneous." I doubt that this will help in the
present situation,
but I'm just grasping at straws.
Craig
On 4/15/2013 9:40 AM, Mike Wilkens wrote:
>
> I had no problem accessing account info, transactions,
details and such using WE 8.1, IE10 on a Win7 Dell 64-bit
desktop until Chase did a software build (or whatever they
call it) now 2 weekends ago.
>
>
> --- On Sun, 4/14/13, Bob, K8LR <[email protected]>
wrote:
>
>> From: Bob, K8LR <[email protected]>
>> Subject: Re: Chace bank
>> To: "GW Micro" <[email protected]>
>> Date: Sunday, April 14, 2013, 11:40 PM
>> Hi,
>>
>> I can confirm that Chase bank does not work with
IE9 or
>> IE10. Window-Eyes
>> will not go in to brows mode after I log in to the
Chase
>> Bank site. The
>> site still works fine with XP and IE8. I'm
sure glad
>> that I still haven't
>> upgraded my only XP machine to windows8!
>>
>> Bob, K8LR, [email protected]
>> If you reply to this message it will be delivered
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others on
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then
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>>
>> GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can
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>>
>>
> If you reply to this message it will be delivered to
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on the list and your message is related to GW Micro, then
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so the entire list will receive it.
>
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>
If you reply to this message it will be delivered to the original sender
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