Michael,
The symptoms you describe lead me to think that Window-Eyes is unable to
access MSAA on your computer. The typical cause for this problem is an
antivirus program such as AVG. Which antivirus solution are you running?
Steve
On 5/16/2013 2:06 PM, michael micallef wrote:
Dear Listers and GW-micro staff,
Today I just installed the we8.2 on a windows 8 laptop 64 bit
standard. But the window-eyes seems not working properly.
Unusual symptoms are the following:
If I press insert+s to bring up the system tray, WE says: "system tray
unavailable".
Another unusual symptom is that if I load either the IE10 or Firefox
19, WE8.2 it does not announce the headings of the page, and I am more
than sure that headings in the particular page exist. Also if I press
Insert+Tab to list the links the list does not comes up.
The installation went normally and even the wizard of settings comes
up normally after the installation.
What must be the matter? I already removed the WE8.2 and re-install it
again with the same results.
Any solutions or suggestions.
The laptop has 8GB ram and it is an I5 processor.
Thanks,
michael
--
Stephen Clower
Product support specialist & App Development
GW Micro, Inc. * 725 Airport North Office Park, Fort Wayne, IN 46825
260-489-3671 * gwmicro.com
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