Hi Marcie,
Since you are running Window-Eyes 7.5.4 it is possible that you are encountering a stability issue that has already been fixed in a more recent version of Window-Eyes. First, make sure you update to version 7.5.4.1 which is the latest version you would be eligible to use without having to pay for an upgrade. With that being said, there is only so much we can do to support outdated versions of Window-Eyes and that is why we are constantly updating Window-Eyes to address issues reported by our users and also why we always encourage our customers to use the latest and greatest version of Window-Eyes that is available. If updating to 7.5.4.1 doesn't address your problem, we can help you test out the latest version, Window-Eyes 8.2, to see if upgrading would be the best option to fix the problem you are experiencing. Feel free to contact my directly and I can help coordinate an evaluation of Window-Eyes 8.2 on your work computer. Thanks, Marc Solomon GW Micro, Inc. Sales Manager and Trainer 725 Airport North Office Park Fort Wayne, IN 46825 Voice: 260 489-3671 Fax: 260 489-2608 Web: <http://www.gwmicro.com> www.gwmicro.com Follow us on Twitter: <http://www.twitter.com/gwmicro> www.twitter.com/gwmicro Like us on Facebook: <http://www.facebook.com/gwmicro> www.facebook.com/gwmicro Subject: Window Eyes 7.54 Stops Talking From: Marcie Brink-Chaney <[email protected]> Date: Thu, 23 May 2013 23:52:41 -0400 At work we have Window Eyes 7.54 and Windows 7. Sometimes, if I move the arrow keys or some other key before Window Eyes is through speaking, speech stops and nothing I do can get it going again. Usually, I just have to turn the computer off. If I do the alt control W shortcut to get Window Eyes started again, I don't even get an error stating that Window Eyes is already running. We don't have any s m as to upgrade to Window Eyes 8. Any help would be appreciated. -- Marcie Brink-Chaney CVRT Visually Handicapped Services Detroit Medical Center Detroit Receiving Hospital University Health Center Phone: (313)745-4131. Email: [email protected] If you reply to this message it will be delivered to the original sender only. If your reply would benefit others on the list and your message is related to GW Micro, then please consider sending your message to [email protected] so the entire list will receive it. GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can manage your list subscription at http://www.gwmicro.com/listserv.
