Personally, I have had no request from Firefox, for any kind of survey. Not
even after upgrading. Haven't heard from anyone else, who has experienced such
a request. Hence, my guess is, that it could be something else going on.
Does this happen at any given time, or, is it only when you start Firefox. If
it is only at startup of Firefox, I would have guessed that you accidentially
have changed your homepage to some kind of a website. That even could have been
done by some software, that would have glitched your security package.
If it is a changed homepage, open Firefox and hit Alt-T. Then arrow till you
get to the Options, and hit Enter. Left arrow, till you get to the General tab,
and tab down to the homepage settings. Choose something like a blank homepage.
In the edit box, enter the following:
about:blank
and then tab down to, and hit Enter on, the OK button. Close and restart
Firefox, and see if you still would get this kind of request.
On the other hand, if the request does pop up even throughout your
web-browsing, or at any other time and place on your system, I'd say it sounds
a bit suspecious. Scanning your computer with some more aggresive antimalware,
could then be suggested. Btw, I scanned my system with Malwarebytes a couple of
days ago, with one hit - which I removed. Today, I updated the database,
scanned the computer again, and it found three new instances of malware. So,
maybe an extra scan with your software, could be worth a try. And, to give it
the best go, close down any other software but Window-eyes, before you start
the scan. If Firefox is open - for instance, I have seen cases where the
antimalware cannot do its job on all the files included in the open software,
hence you could have reports saying your system is OK, and yet it still would
hold some troublesome things.
Well, this is all I can offer at the point. If the thing pops up at given
times, or in the middle of given activity, let us know and it may be more
obvious what is going on. And unless others here has experienced survey
requests from Firefox, I would have deemed this to be useless. :)
Regards,
----- Original Message -----
From: Don Smith
To: gwinfo
Sent: Thursday, August 29, 2013 5:55 PM
Subject: fire fox survey
Hi:
I am using windows 7 and fire fox and am trying to determine is fire fox is
actually asking me to participate in an annual survey or is it some kind of
advertising or scam.
It looks legit, but, it is starting to bug me and I have not given any info
yet as I am not sure what's going on.
If it is not legit, how do I stop it.
I am using all of the safety features such as malware bytes, ms essentials
and spy bot.
Also pop blocker is checked.
A confused guy.
Don
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