Hi, All. Nothing like quick Tech. support. I called GW, and they figured it out. I've since downloaded and installed the upgrade. Thanks, GW Micro!
Matthew Chao >>> <[email protected]> 9/4/2013 12:47 PM >>> Hi, I am running the update for WE, version 8.3, on a Windows XP pro machine. so far so good. -----Original Message----- From: Chao, Matthew (DOC) [mailto:[email protected]] Sent: Wednesday, September 04, 2013 11:37 AM To: [email protected] Subject: Error Message Hi, Folks. I'm runnin WE on a Windows XP/sp3 machine and am getting the following error when trying to upgrade. Has anyone else run into this: Error Code: -5001 : 0x80070002 Error Information: >SetupNew\setup.cpp (1187) PAPP:Window-Eyes Upgrade PVENDOR:GW Micro, Inc. (http://www.gwmicro.com) PGUID:49C8E4AF-F15D-4E12-BB4A-3F07307081A8 $16.0.0.400 @Windows XP Service Pack 3 (2600) Is there no longer support by GW Micro for Windows XP? Thanks.--Matthew Chao **NOTICE:** This email transmission (including any attachments) is intended only for the use of the person to whom it is addressed. It may contain information that is confidential, privileged or otherwise exempt from disclosure under law. If you are not the named addressee or the person authorized to deliver this email transmission (including any attachments) to the named addressee, you are hereby notified that any dissemination, copying or disclosure of this email transmission and any attachments, or the taking of any action based upon them, is strictly prohibited. If you have received this email transmission and any attachments in error, please notify the Public Safety Data Center at 617-660-4620 of the error and destroy the e-mail(s) immediately. If you reply to this message it will be delivered to the original sender only. If your reply would benefit others on the list and your message is related to GW Micro, then please consider sending your message to [email protected] so the entire list will receive it. GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can manage your list subscription at http://www.gwmicro.com/listserv. If you reply to this message it will be delivered to the original sender only. If your reply would benefit others on the list and your message is related to GW Micro, then please consider sending your message to [email protected] so the entire list will receive it. GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can manage your list subscription at http://www.gwmicro.com/listserv. **NOTICE:** This email transmission (including any attachments) is intended only for the use of the person to whom it is addressed. It may contain information that is confidential, privileged or otherwise exempt from disclosure under law. If you are not the named addressee or the person authorized to deliver this email transmission (including any attachments) to the named addressee, you are hereby notified that any dissemination, copying or disclosure of this email transmission and any attachments, or the taking of any action based upon them, is strictly prohibited. If you have received this email transmission and any attachments in error, please notify the Public Safety Data Center at 617-660-4620 of the error and destroy the e-mail(s) immediately. If you reply to this message it will be delivered to the original sender only. If your reply would benefit others on the list and your message is related to GW Micro, then please consider sending your message to [email protected] so the entire list will receive it. GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can manage your list subscription at http://www.gwmicro.com/listserv.
