Hi Group,
Wanted to thank GW for finally getting my issues straightened out. Found out that the problem with download to 8.3 was due to the first cd being delivered to wrong address by Fed Ex. When a new cd was issued, the serial number was cancelled on the 1st version, which inadvertently deactivated the install to my existing version of 7.5.4 since the serial numbers did not match. This meant that I had to start from scratch. There was no problem with my not being registered, or not having kept my address current, or having interruptions in versions that would make the update not work. GW had to send me a link to a new download of WE 8.3 so now this is the 3rd one, but the problem is the size of the download, over 500mb. Well, having Comcast and living in Colorado since the recent floods has made Comcast be on again off again continually and every time I started the download it would stop in the middle and I would have to start again. Meanwhile all of this was happening on a new installation on a new laptop that I have never used and every time I started more than 2 programs at a time, WE would crash and I would have no voice and had no idea what was on the screen. Every time I had a chance to get hold of GW it was after they were already closed as I work from 6 to 4 MST and they are open 8 to 5 EST so there was no way to ever contact. I finally had a day off and was able to get most things cleared up, but OH, the frustration when a simple thing like trying to make a simple upgrade goes all wrong for a week. Thanks to Steve and his patience with me all is well. I am afraid I am not even close to being as computer savvy as most of you on this list, and I try my best to understand and read the help manuals and tutorials, but sometimes it is just a bit overwhelming with all of the rest of life, and I get frustrated. I do appreciate all of the support that all of you have provided to me and just wanted to say thank you and apologize if my rants seem to be rude, they are only outbursts of frustration. Sincerely, Daniel Sweeney If you reply to this message it will be delivered to the original sender only. If your reply would benefit others on the list and your message is related to GW Micro, then please consider sending your message to [email protected] so the entire list will receive it. GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can manage your list subscription at http://www.gwmicro.com/listserv.
