Hi,
You do not want to disable any that are for Window-Eyes. We will have an article out soon that talks about the best way to configure Outlook to work with WE, which will talk about other add-ins that may cause issues. Regarding the virtualization, are you certain that your add-in is enabled? While in Add-ins, you can Tab to the Manage combo box, which will allow you to select only the disabled add-ins. After you select disabled, Tab to Go and press Enter. A new dialog will appear if you have any disabled add-ins. If Outlook Enhance does not show in the list of disabled add-ins, then next, you should check to make sure you have the necessary three components installed to ensure Outlook Enhance will work for virtualization. These components are found at https://www.gwmicro.com/App_Central/Apps/App_Details/?scriptid=1332. Look for the heading called “Required Addin Components.” After making sure all three of those are installed, restart Outlook. If the problem still occurs, contact tech support at 260-489-3671. Jeremy From: Shannon [mailto:[email protected]] Sent: Monday, November 25, 2013 11:51 AM To: [email protected]; [email protected] Subject: RE: [GW Micro] Outlook Enhance Installation/Configuration/Troubleshooting Jeremy What about the Window Eyes office helper add in? Should that one be checked or unchecked? Are there any of them that are in the list that come with outlook that are known to be conflicts with WE? I am using we 8.3 windows 7 64 bit and Outlook 2010. I don’t get the expected responses from the outlook enhanced add in. For one example the virtualize message doesn’t work for me at all. That key combination shows that option is disabled in the view pull down. Thank you Shannon From: [email protected] [mailto:[email protected]] Sent: Monday, November 25, 2013 10:13 AM To: [email protected] Subject: [GW Micro] Outlook Enhance Installation/Configuration/Troubleshooting Greetings, A new article has just been posted to the GW Micro Knowledgebase: Outlook Enhance Installation/Configuration/Troubleshooting <http://gwmicro.com/kb2043> You can access this article by selecting the link above, pasting the URL manually into your browser, or by entering GWKB2043 (or just 2043) into the Knowledgebase Search form located on the GW Micro Knowledgebase page <http://gwmicro.com/Support/Knowledge_Base/> . If you find this article useful, please take a moment to rate it using the rating scale at the bottom of the article page. If you have any questions or comments, please contact us at 260-489-3671, or via email at [email protected]. Enjoy! If you reply to this message it will be delivered to the original sender only. If your reply would benefit others on the list and your message is related to GW Micro, then please consider sending your message to [email protected] so the entire list will receive it. GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can manage your list subscription at http://www.gwmicro.com/listserv.
