Hello Steve and all fellow Window-Eyes users: I for one, am glad to hear that regardless of this partnership with Microsoft, GW Micro will continue to serve and commit to assisting its customers with tech issues as they relate to Window-Eyes, because there's nothing worse, then calling the tech support department of some large company, only to get a representative, who knows next to nothing about adaptive equipment, which in tern would cause the blind customer to have to take extra time to explain to this person what the equipment is for and how its used, in order for them to understand the best way to help the customer. Have any of you ever had to go through such a nightmare like that? This is why I like working with GW Micro. Of course, I'm not trying to badmouth Microsoft, nor am I implying that their staff will do anything to upset us if we were to approach them for assistance from them regarding Window-Eyes, far from it. All I'm saying, is that the people at GW Micro are always willing to take the time to assist us with any Issue we may have and they never ever make us feel as if we're wasting their time. Unfortunately, there are some tech support service people out there, who do that. But GW Micro's staff are always very patient. So, on behalf of myself and all of us on the list, thank you GW Micro, for everything you've done with Window-Eyes in the past and for everything you'll be doing to improve this product in the future. Sincerely, Mike Rochester, NY.
-----Original Message----- From: Solomon Mekonnen [mailto:[email protected]] Sent: Tuesday, January 14, 2014 3:51 PM To: [email protected] Subject: Re: Some thoughts on reactions to the GWMicro and Microsoft partnership: Excellent! I have no concerns. Thank you, Steve! At 03:45 PM 1/14/2014, you wrote: >Solomon, > >Please see my responses below. > >On 1/14/2014 3:33 PM, Solomon Mekonnen wrote: >>1. How about all prepaid and yet unused SMA privileges? > >All existing software maintenance agreements will be honored. > >>2. Does the partnership mean software integration, or, does >>WindowEyes maintain its independence? > >Window-Eyes is still its own product and will continue to be developed >by those of us at GW Micro. > >>3. If integration, would the integration of WindowEyes with >>Microsoft cause WindowEyes to suffer from the vulnerabilities of >>Microsoft Office products? Is GWMicro still committed to assuring the >>stability of WindowEyes we have enjoyed so far? > >I can't speak to the former since it is presently a non-issue. To the >second part, most definitely. > >4. Does the consumer continue to receive tech-support from >GWMicro or will Microsoft provide tech-support? > >While the Microsoft disability answer desk is equipped with some >Window-Eyes knowledge, customers are still encouraged to contact us >directly for WE-related support. > >>5. If the latter, Does Microsoft have enough tech-support >>staff who are familiar with, not only the technical details of >>WindowEyes, but also and more importantly the peculiar nature of the >>needs of the clientele of GWMicro and similar vendors or providers? > >See above. > >>6. Do we still have the option of procuring WindowEyes without >>necessarily associating ourselves with Microsoft Office products? >Yes. The retail version of Window-Eyes will continue to be made available. > >Regards, >Steve > > > > >-- >Stephen Clower >Product support specialist & App Development GW Micro, Inc. * 725 >Airport North Office Park, Fort Wayne, IN 46825 >260-489-3671 * gwmicro.com >If you reply to this message it will be delivered to the original >sender only. If your reply would benefit others on the list and your >message is related to GW Micro, then please consider sending your >message to [email protected] so the entire list will receive it. > >GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can >manage your list subscription at http://www.gwmicro.com/listserv. If you reply to this message it will be delivered to the original sender only. If your reply would benefit others on the list and your message is related to GW Micro, then please consider sending your message to [email protected] so the entire list will receive it. GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can manage your list subscription at http://www.gwmicro.com/listserv. If you reply to this message it will be delivered to the original sender only. If your reply would benefit others on the list and your message is related to GW Micro, then please consider sending your message to [email protected] so the entire list will receive it. GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can manage your list subscription at http://www.gwmicro.com/listserv.
