Barbara, The responder didn't understand what you were trying to tell the company. You might try explaining that the buttons are not recognized by your screen reader because the buttons are not labeled or they are unconventional buttons. Also, ask to talk with a web developer for the company so that you can help them resolve the problem.
Be quietly persistent. Bob, K8LR, [email protected] ----- Original Message ----- From: Barbara Sheinbein To: [email protected] Sent: Thursday, January 23, 2014 10:33 PM Subject: Problem with Online Pharmacy Hello Everyone, I have had struggles with the online pharmacy that my health insurance is associated with. I found their response puzzling. Either I just do not understand or they are not understanding. See the messages below and provide any suggestions. I have IE11 and WE 8.4. Thanks. Barbara Message: On 1/22/14 10:22 PM, BARBARA SHEINBEIN wrote: I am very concerned about the accessibility of your web site for blind customers. I use a software screen reader. With some difficulty I was able to place prescription refills online in the past. I cannot starting this month. The buttons for this process are not accessible. There is no reason these cannot work since I make purchases elsewhere on the web. I know you must comply with Federal guidelines which does include accessibility. I know I can place a refill by phone, but generally prefer to do this online. I look forward to a prompt correction of this issue. Thank you. Response: Ms. Sheinbein, Thank you for your online inquiry. I apologize for any inconvenience and frustration this has caused you. I will be happy to help. The buttons not appearing issue is not an Express Scripts web site issue; it is your browser configurations. I do not indicate a problem with the web site and I am not able to duplicate the difficulty you are experiencing. Please contact your internet service provider or you may be able to troubleshoot the problem yourself using step by step directions found online through search engines like Google or Bing. Since not all browsers are the same, you will need to follow the instructions for browser configurations based on the current browser and version of that browser you are using (i.e. Internet Explorer 8). Once you have completed the actions, you should be able to access www.express-scripts.com without any browser errors. If you continue to experience issues with the website, please feel free to contact Member Services at 1-(800)841-2734 If you reply to this message it will be delivered to the original sender only. If your reply would benefit others on the list and your message is related to GW Micro, then please consider sending your message to [email protected] so the entire list will receive it. GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can manage your list subscription at http://www.gwmicro.com/listserv.
