Hi WEErs: New xps 8700ac kept locking up. After 14 hours on phone with support? I decided on last day of return policy to send this puppy back. We never nailed down what caused the lockups. Could have been audio drivers not playing well with Screen Readers, tried jaws, windoweyes and even narrator so not a WE problem as far as I could tell. Dell removed some junkware, replaced the video driver they said was causing the problem, removed some of dells software for digital downloads and eventthe backup and recovery software, nothing helpped. They ran many tests saying the hardware was all good. There were many errors in the event loggs and the final nail was that internet explorer 11 had to restart and then a lockup and in the event log there was a problem with a dll related to internet explorer. The Reps also said they were getting intermittant breaks in the connection when trying to remote so who knows? Could be anything but I cant pay a grand for a new boat anchor so back it went. Now I have to start the new computer search all over again. This time I am going with a business system, better components and hopefully more stable software. Perhaps I will go w7 Pro instead of 8.1 Consumer version. I just dont know anymore what will work with a screen reader without worrying about potential conflicts or even if that had anything at all to do with all the errors and lockups - neither did the dell techs and there were many, many of them over the 14 hours plus of phone calls. If you run a recent machine, desktop with WE, and it has worked well for you what are you running? Are there errors in the event loggs? HP, Dell, Lenovo, Asus or others? And which OS do you find most stable with WE - that is W7 Pro or even W 8.1 (Pro?) Rick USA
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