any idea what the problems are here?
-----Original Message-----
From: Satkowiak, Ann
Sent: Saturday, August 23, 2014 4:35 PM
To: Darrell Bowles
Cc: Satkowiak, Ann
Subject: RE: Window Eyes software problems
Alice said that Window Eyes is now part of aisquared who also own Zoomtext.
This week our Zoomtext stopped working, too. Is Microsoft still providing
WindowEyes for free? The other thing that has been happening is problems
with our TypeWell software that we use for captioning classes for students
who are deaf who don't do sign language. We got all new Dell laptops for
that and they keep freezing up and won't run the TypeWell software. The
techs at PSCC say that Microsoft has some new malware-preventing program
installed on new computers that may be interfering with the TypeWell
software. If PSCC installed new computers in the open labs and classrooms
that have this malware prevention on them, do you think that could be
interfering with WindowEyes or ZoomText on the PSCC network? I was wondering
if you are on any list-servs or other online forums that have mentioned
issues with this kind of stuff on new Dells or other Microsoft software
users.
Thanks.
Ann
Ann Satkowiak
Director, Disability Services
Pellissippi State Community College
865.539.7153 phone
865.539.7218 fax
________________________________
From: Darrell Bowles <[email protected]>
Sent: Saturday, August 23, 2014 12:19 PM
To: Satkowiak, Ann
Subject: Re: Window Eyes software problems
Well, there shouldn’t be anything wrong with it. When I have ran window eyes
on the computers in the labs, and the computer we have, I have seen no
problems, except with word on the computer we currently use. The technitions
in there e-mail did not have a detailed description of the problems, except
to say that it is not working. Judging by the email, it sounds to me like
the case of blame it on the screen reader. There should in theory. be
anything wrong with window-eyes and any of the computers it is installed on.
I would like to know more aobut there problems however.
From: Satkowiak, Ann<mailto:[email protected]>
Sent: Friday, August 22, 2014 5:16 PM
To: mailto:[email protected]
Cc: Satkowiak, Ann<mailto:[email protected]>
Subject: FW: Window Eyes software problems
Hi Darrell,
What do think is up with Window Eyes and PSCC’s standard software load?
Ann
From: Wershing, Alice D.
Sent: Friday, August 22, 2014 4:16 PM
To: Satkowiak, Ann; Bowles, Darrell G; Darrell Bowles ([email protected])
([email protected])
Subject: FW: Window Eyes software problems
I’m following up on this by calling GW Micro. By the way GW Micro is now
part of the aisquared family.
Alice Wershing, M.Ed., A.T.P.
Technology Specialist
Disability Services
Pellissippi State Community College
10915 Hardin Valley Road
Knoxville TN 37933-0990
(865) 694-6751
Access for All Blog
http://blogs.pstcc.edu/access4all/
Accessible Format Facebook Page
https://m.facebook.com/psccdisabilityservices?refid=46&sld=eyJzZWFyY2hfc2lkIjoiNzhjYzY3MmVkNDg2ODkyMjVhY2ViMjUyOGQwNWJiYzUiLCJxdWVyeSI6InBzY2MiLCJzZWFyY2hfdHlwZSI6IlNlYXJjaCIsInNlcXVlbmNlX2lkIjoxOTU4NzAyNDk1LCJwYWdlX251bWJlciI6MSwiZmlsdGVyX3R5cGUiOiJTZWFyY2giLCJlbnRfaWQiOjczNDM1NjkxOTkzOTUxNywicG9zaXRpb24iOjAsInJlc3VsdF90eXBlIjo2NX0%3D
From: Williams, Lois
Sent: Friday, August 22, 2014 3:03 PM
To: Wershing, Alice D.
Subject: Window Eyes software problems
Alice,
We are having numerous reports of conflict with the Windows Eyes software
and our standard load. Unfortunately we will need to remove from our
instructor stations, and probably various other labs. I will keep you
updated, but please do not expect to see this as part of our standard
software load. The actual conflict has not been determined, except that
when we remove the package, all other software works great. Lois
Lois C. Williams, Manager
Technical Support Group
Pellissippi State Community College
10915 Hardin Valley Road
Knoxville, TN 37933
Office (865) 539-7051
Fax (865) 539-7652
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