Are you running a 32 or 64-bit machine? Please advise as this is an issue on our 32-bit machine and I've removed the Outlook enhance app so as not to be bothered with this problem. Unfortunately that's the only way to get rid of the problem.
Hope this helps. Karyn Campbell, Illinois USA, [email protected] Using WE 8.4 on Toshiba laptop running Windows 7 home premium 32-bit with Office 2007 and IE 10 as well as Acer netbook running Windows 7 home premium 64-bit with Office 2007 and IE 10 and Microsoft security Essentials on both machines. -----Original Message----- From: Jung Soo Keea [mailto:[email protected]] Sent: Thursday, September 04, 2014 9:17 AM To: 'Chris Grabowski'; [email protected] Cc: 'Aaron Smith'; 'Steve Clower' Subject: RE: Outlook Message Virtualization Hello, I have tried configuring outlook to use with Window-Eyes. I have also downloaded these files here, and I am still not able to get rid of this message virtualization error. I am kind of at a lost now. What else could be the issue? Thank you! Soo Keea -----Original Message----- From: Chris Grabowski [mailto:[email protected]] Sent: Friday, August 29, 2014 09:49 To: Jung Soo Keea; [email protected] Cc: Aaron Smith; Steve Clower Subject: RE: Outlook Message Virtualization Hello, Try downloading and installing the below files: http://download.microsoft.com/download/c/9/3/c93c2e15-4f0d-4482-99a1-37d096a 399a2/vstor30.exe http://download.microsoft.com/download/1/D/1/1D16DA35-34C2-47FB-9BA5-35EED96 03C42/vstor_redist.exe http://download.microsoft.com/download/9/5/A/95A9616B-7A37-4AF6-BC36-D6EA96C 8DAAE/dotNetFx40_Full_x86_x64.exe After that reboot and see if the issue goes away. Chris To insure that you receive proper support, please include all past correspondence (where applicable), and any relevant information pertinent to your situation when submitting a problem report to the Window-eyes Technical Support Team. -----Original Message----- From: Jung Soo Keea [mailto:[email protected]] Sent: Friday, August 29, 2014 1:23 AM To: [email protected] Subject: Outlook Message Virtualization Hi All, I seem to have this message virtualization issue every time I open an e-mail message. I tried enabling the message virtualization and I still can't get rid of the error. I did an alt-f, o for options, a for addends, tabbed and arrow to disabled items, tabbed over to the go button, but when I go to arrow down to outlook enhance it is not in this list. How do I get rid of this message virtualization error? Thanks! Soo Keea If you reply to this message it will be delivered to the original sender only. If your reply would benefit others on the list and your message is related to GW Micro, then please consider sending your message to [email protected] so the entire list will receive it. GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can manage your list subscription at http://www.gwmicro.com/listserv. If you reply to this message it will be delivered to the original sender only. If your reply would benefit others on the list and your message is related to GW Micro, then please consider sending your message to [email protected] so the entire list will receive it. GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can manage your list subscription at http://www.gwmicro.com/listserv. If you reply to this message it will be delivered to the original sender only. If your reply would benefit others on the list and your message is related to GW Micro, then please consider sending your message to [email protected] so the entire list will receive it. GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can manage your list subscription at http://www.gwmicro.com/listserv. If you reply to this message it will be delivered to the original sender only. If your reply would benefit others on the list and your message is related to GW Micro, then please consider sending your message to [email protected] so the entire list will receive it. GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can manage your list subscription at http://www.gwmicro.com/listserv.
