Greetings, Here are more details on my unusual mouse key issue. I want to thank those of you who offered suggestions when I brought this up the first time around. I’m working with an HP DC7800 desktop computer. it has an intel dual core processor, 3 gb of ram running windows 7 ultimate 32 bit with all updates. We are running window-eyes 8.4. The insert key layout app has been removed. We have the latest display adaptor driver. The screen resolution is set to 800 X 600 which is the setting Windows recommends. We are using the windows 7 generic driver for plug and play monitors. The numlock key is off. we have a condition where many but not all of the numpad keys no longer move the mouse or speak the text under and around the mouse pointer. I can move to the corners of the screen with numpad 1, 3, 7 and 9. I have visual verification that the mouse does move to the corners. I can route the mouse pointer to the control with focus with numpad insert num pad plus. I can left and right click. But numpad 2, 4, 5, 6 and 8 do not move the mouse pointer nor do they speak at all. I hear the windows ding sound when I press those keys. Also, the insert 2, 4, 5, 6 and 8 do not speak nor do I get the windows ding sound when I press them. Numpad minus does not appear to toggle between the mouse pointer and WE cursor. We uninstalled window-eyes, reinstalled version 8.0 and removed the insert key layout app right away. The mouse keys worked perfectly. We ran We82Upgrade.exe and removed the insert key layout app right away. The mouse keys worked perfectly. We ran We84Upgrade.exe and removed the insert key layout app right away. The mouse keys now work as described above, meaning that we can’t move the mouse at all except to the four corners of the screen. Nothing at all was done to the system between the reinstall and the two upgrades except removing the insert key layout app and going to the desktop to test the mouse keys. Can anyone offer any suggestions of ways to resolve this issue? I can always roll the system back to W E 8.2 but 8.4 is so much better that I’d like to stay with it if at all possible.
Thanks for any help you can give. George If you reply to this message it will be delivered to the original sender only. If your reply would benefit others on the list and your message is related to GW Micro, then please consider sending your message to [email protected] so the entire list will receive it. GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can manage your list subscription at http://www.gwmicro.com/listserv.
