Robin, What antivirus do you have on your machine?
Steve On 2/3/2015 12:32 PM, Van Lant, Robin wrote: All, This is a question I’d call AI Squared on, but I’m at work during their normal hours, so I’ll need to adjust my work schedule when I have my home laptop handy. So, tossing this out to see if anyone has a suggestion I can try tonight on my own time. I was running the WE 9 beta 1 on my laptop and followed the prompt the other day to upgrade to the full version 9. It seemed to go OK, but I was pretty much letting it run in the background while I read mail. A day later, after turning on my PC, I noticed that it was giving me a warning about being in demo mode and WE was about to shut down in 5 minutes. Since I had just gotten my new WE 9 disk in the mail, I decided to just reinstall and not worry about whatever happened to put me in demo mode. The set up wizard told me I had a current copy of WE running and I needed to uninstall that. I found my way to the uninstall programs in Windows 8.1 and ran that process. Again, it seemed to work. Using NVDA, I did not see WE in the control panel. I ran the Quick install from the WE disk and let the PC restart. Upon restart, there was no voice and hitting the start hotkeys, I got a dialog saying the shortcut was not valid. I deleted the shortcut from my desktop figuring it was from the old version. But now I cannot find WE. If I go to Apps and type Windows, I see some other WE related items, but not the basic Window Eyes. If I go to the Control panel under add/remove programs, I see WE 9 listed, but if I try to uninstall it, I get some weird error message about a dll. I managed to get a screen shot of that error which I planned to send to AI tech support. I’m stuck. I cannot uninstall the seemingly corrupted copy on my hard drive. I cannot find the program and launch it with the keyboard shortcut or in the apps list. If I try to run the install disk again, it tells me I have a current copy running. It just dawned on me that I could try to launch WE from the run dialog, but I’m not optimistic. Anyone seen this and have any advice? Robin This communication may contain privileged and/or confidential information. It is intended solely for the use of the addressee. If you are not the intended recipient, you are strictly prohibited from disclosing, copying, distributing or using any of this information. If you received this communication in error, please contact the sender immediately and destroy the material in its entirety, whether electronic or hard copy. This communication may contain nonpublic personal information about consumers subject to the restrictions of the Gramm-Leach-Bliley Act. You may not directly or indirectly reuse or redisclose such information for any purpose other than to provide the services for which you are receiving the information. 127 Public Square, Cleveland, OH 44114 If you prefer not to receive future e-mail offers for products or services from Key send an e-mail to mailto:[email protected] with 'No Promotional E-mails' in the SUBJECT line. If you reply to this message it will be delivered to the original sender only. If your reply would benefit others on the list and your message is related to GW Micro, then please consider sending your message to [email protected] so the entire list will receive it. GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can manage your list subscription at http://www.gwmicro.com/listserv.
