Steven, Yes, they did. AISquaired dropped support for Win XP for all versions of Window Eyes 9. It will install and it may work, but they are not testing anything regarding Win XP. So there wouldn't be a message. AISquaired set this up. See answer below from AISquaired support to help you out with your issue:
Hello, There are two options. 1. With the license manager open send a window-eyes diagnostic so we can see the license code on the system. 2. If you have Office 2010 or 2013 installed, remove the demo and go to windoweyesforoffice.com and install Window-eyes for office and use that unrestricted. Note: we no longer support Windows XP With Window-eyes 9.0. Chris Window-Eyes Product Support Ai Squared 725 Airport North Office Park Fort Wayne, IN 46825 (802) 362-3612 www.aisquared.com Thank you. Brendon Donohue. -----Original Message----- From: Stephen [mailto:[email protected]] Sent: Sunday, February 8, 2015 3:07 PM To: [email protected] Subject: Re: [vip-l] Extremely disappointed with AISquared technical support from Australia 8/2/2015 Are you sure? It is not clearly stated anywhere that the software will not run on windows xp. Even the manual has references to options available and how to do certain things in windows XP. Other than the problem with the malfunctioning 60 day evaluation, I can do most everything else with windoweyes. Clearly, if the program is not meant for windows XP, you would get a message saying so. At 01:55 PM 2/8/2015, you wrote: >Hi, you will have to upgrade your PC! This program no longer >supports Windows XP! Your only option is to upgrade your PC if you >Wanna use window eyes 9! Sorry. Thank you. > >Warm Regards, Brendon Donohue > >On 8 Feb 2015, at 9:46 am, Stephen <[email protected]> wrote: > >No no no. >You can download a 60 day evaluation demo of windoweyes 9 and after >60 days, it becomes a 30 minute demo that makes you reboot to get >back speech. it's not a bought copy or an office version. Windoweyes >does support windows XP, it installs and runs without a problem, >it's only the 60 day evaluation function that is broken. Like I >said, I downloaded it and installed it and it told me the demo had >expired on first run. >At 09:58 AM 2/8/2015, you wrote: > > Stephen, Hello. > > > > Thank you for your email. Have you turned off the Windows Firewall found in > > Control Panel and tried to relicense the product? If you haven't, > please try > > this with your virus Program disabled. Then re-enable the firewall if this > > doesn't work from the same place found in Control Panel. Is this > the brought > > copy of Window Eyes or the office version? If it is the office > version, what > > version of Office do you have installed? And is it licensed correctly by > > MS? I noticed from your email, that you are running Win XP still. Window > > Eyes 9 doesn't support Win XP! So if these things do not work that I have > > outlined in my above message, you will have to upgrade. MS has stopped > > supporting Win XP and Office 2003 in 2014 and the expectation for MS's > > customers is to upgrade to Win 7 or Win 8 or you can hold off until Win 10. > > I know this is not the news you wanted to hear, but this is the > changing way > > of moving forward Technology. > > > > Thank you. > > > > Brendon Donohue. > > > > -----Original Message----- > > From: Stephen [mailto:[email protected]] > > Sent: Sunday, February 8, 2015 6:44 AM > > To: Brendon Charles Donohue > > Subject: RE: [vip-l] Extremely disappointed with AISquared > technical support > > from Australia 7/2/2015 > > > > I've turned off my virus scanner and have even uninstalled it, yes I > > have installed all windows xp updates but it's still not working, I > > only get the 30 minutes limit, it's still telling me the demo has expired. > > At 11:49 PM 2/7/2015, you wrote: > > >Hello, > > > > > >Thank you for your email. This is Brendon Donohue here. I am just writing > > to > > >advise you with some advice: I would keep on emailing and calling them. I > > >have sent your email to the GW Info list and hopefully someone will get > > back > > >to you soon. I would first disable your ante Virus program and try and > > >relicense the product and see if the issue continues? What ante Virus > > >program are you using? I would also make sure that you have installed all > > >Windows updates for your computer, Start menu, all programs, Windows > > >updates. You don't have to install the google tool bar though. Does this > > >help? > > > > > >[email protected] is the mailing list. > > > > > > > > >Thank you. > > > > > >Brendon Donohue. > > >-----Original Message----- > > >From: [email protected] [mailto:[email protected]] On > > >Behalf Of Stephen > > >Sent: Saturday, February 7, 2015 3:07 PM > > >To: [email protected] > > >Subject: [vip-l] Extremely disappointed with AISquared technical support > > > > > >Hello there. > > >I downloaded the 60 day evaluation of windoweyes 9.0 and struck > > >trouble immediately upon installing it. > > >It tells me that the evaluation has expired and then it switches to a > > >30 minute demo requiring a reboot to get speech back. > > >after a few emails back and forth to AIsquared support,they asked me > > >to run the windoweyes diagnostic tool and email them the results, but > > >they have not responded. > > >a few weeks and email enquiries later, I am still waiting to hear from > > them. > > >This really isn't looking good and I am more than a little annoyed > > >I don't know where else I can go or who else I can ask for help. > > >Does anyone have any ideas? > > >Thanks. > > > > > >*** > > > > > >Disclaimer: vip-l is a free community service. While reasonable efforts > > are > > >taken to ensure that messages are reasonable and appropriate, the > > moderators > > >are unable to take any responsibility for the content of posts or for the > > >actions of individuals. > > > > > >To Leave vip-l, send an email to: > > >[email protected] > > >With "unsubscribe" in the subject or body of the message (without the > > >quotes). Use "subscribe" instead if you want to re-subscribe to > vip-l. Use > > >"info" to get your welcome message again or use "faq" to get the FAQ with > > >the list guidelines in detail. 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