Hi, what do your log says about this? There may be some errors triggered which may help diagnose the issue.
which version of haproxy by the way? cheers On Mon, Feb 27, 2012 at 4:23 PM, Eugene Istomin <[email protected]> wrote: > Hello, > > > > We have a problem with Haproxy <-> OTRS helpdesk system. > > The problem is related to some POST requests that uses a Content-Type of > "multipart/form-data" > > > > HAProxy log: > > 00000008::80.clireq[000a:ffff]: POST /otrs/index.pl HTTP/1.1 > > 00000008::80.clihdr[000a:ffff]: Host: XXXX > > 00000008::80.clihdr[000a:ffff]: User-Agent: Mozilla/5.0 (X11; Linux x86_64; > rv:10.0) Gecko/20100101 Firefox/10.0 > > 00000008::80.clihdr[000a:ffff]: Accept: > text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8 > > 00000008::80.clihdr[000a:ffff]: Accept-Language: en-us,en;q=0.5 > > 00000008::80.clihdr[000a:ffff]: Accept-Encoding: gzip, deflate > > 00000008::80.clihdr[000a:ffff]: Connection: keep-alive > > 00000008::80.clihdr[000a:ffff]: Referer: > http://support.edss.ee/otrs/index.pl?Action=AgentTicketClose;TicketID=1&Session=10cf240e18426b457568beab5c3624a02b > > 00000008::80.clihdr[000a:ffff]: Cookie: > __utma=37433332.1316239773.1328797409.1328797409.1328797409.1; > __utmz=37433332.1328797409.1.1.utmccn=(direct)|utmcsr=(direct)|utmcmd=(none); > Session=10cf240e18426b457568beab5c3624a02b > > 00000008::80.clihdr[000a:ffff]: Content-Type: multipart/form-data; > boundary=---------------------------1477711025172414033487090087 > > 00000008::80.clihdr[000a:ffff]: Content-Length: 1829 > > > > > > As you can see, none of srvrep or srvhdr is answered. > > This is ordinary POST request that use "application/x-www-form-urlencoded" > Content-Type: > > > > 00000029::80.clireq[0011:ffff]: POST /otrs/index.pl HTTP/1.1 > > 00000029::80.clihdr[0011:ffff]: Host: XXXX > > 00000029::80.clihdr[0011:ffff]: User-Agent: Mozilla/5.0 (X11; Linux x86_64; > rv:10.0) Gecko/20100101 Firefox/10.0 > > 00000029::80.clihdr[0011:ffff]: Accept: > text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8 > > 00000029::80.clihdr[0011:ffff]: Accept-Language: en-us,en;q=0.5 > > 00000029::80.clihdr[0011:ffff]: Accept-Encoding: gzip, deflate > > 00000029::80.clihdr[0011:ffff]: Connection: keep-alive > > 00000029::80.clihdr[0011:ffff]: Referer: > http://support.edss.ee/otrs/index.pl?Action=AgentTicketClose > > 00000029::80.clihdr[0011:ffff]: Cookie: > __utma=37433332.1316239773.1328797409.1328797409.1328797409.1; > __utmz=37433332.1328797409.1.1.utmccn=(direct)|utmcsr=(direct)|utmcmd=(none); > Session= > > 00000029::80.clihdr[0011:ffff]: Content-Type: > application/x-www-form-urlencoded > > 00000029::80.clihdr[0011:ffff]: Content-Length: 111 > > 00000029:we.edss.ee:80.srvrep[0011:0016]: HTTP/1.1 302 Found > > 00000029:we.edss.ee:80.srvhdr[0011:0016]: Date: Mon, 27 Feb 2012 15:01:40 > GMT > > 00000029:we.edss.ee:80.srvhdr[0011:0016]: Server: Apache/2.2.22 (Linux/SUSE) > > 00000029:we.edss.ee:80.srvhdr[0011:0016]: Set-Cookie: > Session=1093c96c0f0c1d793eb20b36efc9a94fc8; path=/ > > 00000029:we.edss.ee:80.srvhdr[0011:0016]: Location: > /otrs/index.pl?Action=AgentTicketClose&Session=1093c96c0f0c1d793eb20b36efc9a94fc8 > > 00000029:we.edss.ee:80.srvhdr[0011:0016]: Connection: close > > 00000029:we.edss.ee:80.srvhdr[0011:0016]: Transfer-Encoding: chunked > > 00000029:we.edss.ee:80.srvhdr[0011:0016]: Content-Type: text/html; > charset=utf-8; > > > > The exact form code: > > <form action="/otrs/index.pl" method="post" enctype="multipart/form-data" > name="compose" id="Compose" > > class="Validate PreventMultipleSubmits"><input type="hidden" > name="ChallengeToken" > > value="337e7b347a6c3665b5804a95c3f939f2"/><input type="hidden" > name="ChallengeToken" value="337e7b347a6c3665b5804a95c3f939f2"/> > > <input type="hidden" name="Action" value="AgentTicketClose"/> > > <input type="hidden" name="Subaction" value="Store"/> > > <input type="hidden" name="TicketID" value="2"/> > > <input type="hidden" name="Expand" id="Expand" value=""/> > > <input type="hidden" name="FormID" value="1330356031.2808030.57680829"/> > > Can you confirm that this problem is related to multipart/form-data > content-type? > > Thanks! > > -- > > Best regards, > > Eugene Istomin > > System Administrator > > EDS Systems > > [email protected] > > Work: +372-640-96-01 > > Cell: +372-522-92-11 > >
