Your screen scrape shows (Process Entry) unavailable. This is puzzling because the protocol IBCNB LIST PROCESS SCREEN itself has no screen. Once you get past this point, keys are needed. For example, IBCNB PROCESS ACCEPT requires the IB INSURANCE SUPERVISOR key.

I would suggest to examine the IBCNB LIST PROCESS SCREEN protocol. The November 2004 FOIA release has -

NAME: IBCNB LIST PROCESS SCREEN ITEM TEXT: Process Entry
TYPE: action CREATOR: SCHLEHUBER,CAMERON
PACKAGE: INTEGRATED BILLING
ENTRY ACTION: D LNXTSCRN^IBCNBLA("IBCNB INSURANCE BUFFER PROCESS","IBCNBLLX")
TIMESTAMP: 57666,61891


Here is roughly how the flow goes -

IBCN INSURANCE BUFFER PROCESS (option)
IBCNB INSURANCE BUFFER LIST (template)
IBCNB LIST SCREEN MENU (protocol)
IBCNB LIST PROCESS SCREEN (protocol) <<= Appears to be diabled or screened in your environment


IBCNB INSURANCE BUFFER PROCESS (template)
IBCNB PROCESS SCREEN MENU (protocol)
IBCNB PROCESS ACCEPT <<== Requires the "IB INSURANCE SUPERVISOR" key

Lloyd



----- Original Message ----- From: "Madhavi Bagepalli" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Thursday, November 18, 2004 11:09 AM
Subject: [Hardhats-members] RE: Patient's Insurance Info



Hi all,

The "Process Insurance Buffer" Screen in the "Patient Insurance Menu" option still does not allow me to choose any action from the list of actions it provides. I have given the required keys to access this option. The following are the keys that I have assigned myself with -

IB SUPERVISOR
IB INSURANCE SUPERVISOR
IB CLAIMS SUPERVISOR
IB AUTHORIZE
IB EDIT

The screen as it shows -

Insurance Buffer List Nov 017,[EMAIL PROTECTED]:25:20 Page: 1 of 1
Buffer File entries not yet processed. (sorted by Patient Name)
Patient Name Insurance Company Subscr Id Src Entered iIEYH
1 xxxxx,xxxxxxxxx 6718 MEDICARE INTV 11/04/04 I
2 yyyyy,yyyyyyyyy 1332 MEDICARE INTV 11/09/04
3 zzzz,zzzzzzzzzzzzz 4757 AETNA INTV 11/04/04
4 aaaaa,aaaaaaaaa 4149 BLUE CROSS/BLUE S 118881 INTV 11/04/04



Enter ?? for more actions (Process Entry) (Expand Entry) (Sort List) (Reject Entry) (Add Entry) X (Exit) Select Action: Quit//


I understand that if one does not have the right keys/permissions, then one cannot see the screen. I can see the screen, but it does not allow me to take any action or do anything after this point. Even if I choose an action, it says - ">>> Process Entry may not be selected at this point.". What could be the reason? What does the parenthesis around the action mean?



Thanks, Madhavi

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