[Hardhats-members] Warning about Zone Alarm

[James Gray]

On Saturday my Zone Alarm software gave me a notice that an upgrade was available that I was entitled to since I had paid for a one year license.  So I did the upgrade, much to my regret.  It broke Cache.  Cache would not start at all and it did not leave an error in the cconsole.log.  I have spent countless hours since Saturday with a lot of help today from Intersystems support trying to resolve this problem.  Thanks to Rath and Rich at Intersystems, Cache is now working again on my Windows XP computer.  I sent a message to Zone Labs and have received no reply from them.  I should add that this the second time that Zone Alarm has broken Cache for me.  The first time was an easy fix.  This time it was a mess.  I do not know what Zone Alarm was doing to cause the problem.  I will also add that Zone Alarm also caused Photoshop to crash the first time I tried to start it.  However, Photoshop seemed to work fine after starting it a second time.  I presume that for both Cache and Photoshop that Zone Alarm's attempts to block certain software behavior until you train it was the problem.  With Photoshop there was only one or two of the warnings that popped up.  With Cache there must have been 20 or more.  I will probably try to live with Zone Alarm until my license expires, but I will not upgrade it again.  I would strongly recommend against using Zone Alarm on a system that is running Cache.   Jim Gray