Re: [H] Problem setting up a wireless router with a DSL modem - SOLVED

[Jerry Jones]

Thanks to all who offered suggestions, I appreciate you taking time to read and respond. I was finally able to get a live Belkin tech on the phone this afternoon and the fix was very simple. Under the connection settings for PPPoE there are fields for the following:   Username Password Service MTU   The problem was the Service field. The manual says that this field is optional and can be used to enter a label for the service being used. I typed in PacBell DSL just to give it a label. Apparently the field needs to be left empty (at least for PacBell). As soon as I removed it and saved the changes the router had an internet connection. After that it was smooth going setting up to more routers in the house and bridging them to the first.   Jerry   ----- Original Message ----- From: Jerry Jones To: Hardware Group Sent: Sunday, July 31, 2005 10:53 PM Subject: [H] Problem setting up a wireless router with a DSL modem As a long time cable modem user I have successfully setup several different routers for use in my home network without any significant problems. My brother-in-law has been using PacBell DSL for a few years and now would like to setup a home network. I have spent the past several hours trying to get a router connected and working without success. His DSL modem is a Westell Wirespeed model B90-36R516-01 Rev E, circa 2000. The router is a Belkin F5D7231-4 wireless router. The steps I've taken are as follows:   1. Westell DSL modem directly connected to PC - Internet connection is working 2. Follow Belking setup wizard, correctly detects PPPoE connection. 3. Connect router to PC, DSL modem to WAN port on router, enter user name and PW into wizard when prompted. 4. Wizard completes but cannot get internet connection. Router lights are showing normal except for the Internet connection light which is blinking (meaning no connection). 5. Manually check router settings. PPPoE selected, correct user name and PW are entered, still no internet. 6. Disconnect router and re-connect only Westell DSL modem, internet works.   As far as I can tell from reading on the DSLreports forums and Westell web sites, the DSL modem is a basic modem operating in bridged mode. No DHCP or other router functions built-in. Is there something I am missing getting a router to work with a DSL modem? Is the Westell too old to work properly with a router?   Thanks, Jerry