----- Original Message -----
From: "Tim Lider" <[EMAIL PROTECTED]>
To: "'The Hardware List'" <[email protected]>
Sent: Thursday, November 17, 2005 8:24 AM
Subject: FW: [H] SATA II
Dell, in my case has on site repair for my Laptop. The last laptop I had
with them it was onsite free for one year. This one I have now is 4 years
on-site repair. Only problem with the onsite repair it does take a few
days
for them to get to you. I am unsure of any Dell service centers in my
area.
Computer repairs are a very lucrative business, especially the specialty
repairs such as laptops, monitors, printers etc. It is not the lack of
profitability in computer repairs that drives their decision to not have
local service centers. It is all about profit. They make more by selling you
a new computer, not repairing the one which is out of warranty.
I turn well over 90% of what I take in in less than 24 hours, often the same
day. If I ran a 3 to 5 technician shop, my employees would work late and
weekends on overtime on occasions to turn everything in 24 hours. After the
overtime we would still make a handsome profit, but not near as much as
selling new computers instead of repairing ones out of warranty brings.
To be a giver you have to be independent and not sell stocks etc. The stock
market is driven by profits, service be dammed! (As long as you can skimp on
service an keep those profits up)
We know why the 3 to 5 technician computer dealer/shop would self destruct.
Poor management. Over 90% of businesses that fail, fail due to poor
management. It would have to be run as a profitable business, not a service
to give unqualified, but popular friends and family a job so they could pay
their rent or mortgage.
I have to concede that where there is not a good, honest, affordable local
computer shop/dealer, you are better off with Dell. After all, it is Dell,
and Gateway that allow you to recover hardware drivers from CD's they
provide. Hewlett Packard, eMachine and Compaq make you run the whole restore
process. Or do any of you know how to extract hardware drivers from Hewlett
Packard, eMachine and Compaq restore CD's?
Chuck
