----- Original Message ----- From: "warpmedia" <[EMAIL PROTECTED]>
To: "The Hardware List" <[email protected]> Sent: Thursday, December 01, 2005 11:20 PM Subject: Re: [H] -SOT- Warranty on repairs
This Is why on repairs I liked to have customers buy the parts & I just charged for the service of installing & setting up. No part profit but no support cost either. If it fails, call the manufacturer's monkey or pay me to.
Now you may see why I apply this to new builds, also. I love for the customer to feel like a team member on the parts procurement team. I have to eat the labor if any part I sell fails within warranty. You had better have a little profit margin built into all parts you sell to cover some of this.
Chuck
