At 02:44 PM 10/02/2006, Jerry Jones wrote:
A co-worker & friend of my wife asked if I would be willing to look at their PC. Appearantly they have a bad virus infestation on their PC and have not been using an anti-virus program. They have spoke to tech support at Gateway and were told that they may be best off backing up their data and reformating. I have not seen the PC yet so I don't know how bad it is. I have never had to deal with a PC that has a virus and has NO anti-virus at all.
Those are the most fun. :)
I am looking for suggestions of what software tools I should bring with me when I go look at the PC. I have a bootable Norton Anti-virus disc and can let it scan the PC and try to clean it up. Is there something better that I should use? If I do have to reformat and re-install the OS, what is the best way to backup the data and not re-infect the PC when the data is restored?
It would be best to scan the computer without booting the OS, as the OS is compromised and may allow proper removal. At worst, scan from Safe Mode. Better would be to move the hard drive to a known clean computer and scan with it's AV. Or you could use a BartPE CD.
T
