At 06:47 PM 10/02/2006, Christopher Fisk wrote:
On Fri, 10 Feb 2006, Thane Sherrington (S) wrote:
At 04:04 PM 10/02/2006, Christopher Fisk wrote:
Here is the thing, I do this for a living, and the never being
defeated thing is fine, but when you spend 10 hours on something
that you could have fixed in 3 or less with a reformat how happy
#1 are you, and #2 is your customer when you bill them those 7 extra hours?
I bill flat rate for virus removal, so they're never unhappy. They
are unhappy with the place down the road that "fixed" their problem
by reinstalling Windows and then left them with three days of work
finding their CDs and reinstalling and configuring their programs.
So you answered #2, how about #1?
I haven't starved to death in the street yet, so I guess I'm still
reasonably happy. :)
And you sidestepped, we already assumed that you were doing the data
and software reinstalls...
So when you reinstall Windows, do you reinstall all their apps and
transfer data as part of the regular job? If so, what sort of cost
would I be looking at to bring in a computer and have Windows XP with
three users and six apps and data restored? I'm just wondering if
I'm charging way too little.
Hell, if I can make more money and spend less on AV software and
removal tools, then perhaps I'm insane to keep doing what I'm doing.
T
