On Thu, 16 Feb 2006, Thane Sherrington (S) wrote:
How you know that things are going well on the removals? If, as has been
argued here, it is impossible to find all the malware on a machine, then it
seems to me one could never be sure that removals are working. Is there a
specific system you use to make this decision (if you want to reply off-list,
feel free.)
Sure, systems which really matter (Like Healthcare customers or pharmacy,
etc) generally get the format treatment much faster than a home user.
This is due to how sure we need to be.
But very few machines that I see crash in safe mode, or do anything abnormal
once I've completed the malware removal routines that I use. I'm still not
sure what would make you realize that you hadn't successfully cleaned the
machine. I'm interested because I'd like to incorporate your findings into my
repair routine.
We had a machine recently come in where filesystem permissions were all
screwed up after removing a virus and cleaning off some spyware. We could
certainly have gone through and made sure permissions on each folder were
corrected, and that permissions on each file were corrected, but the
amount of time to do that manually far outweighed the
format/reinstall/restore data method we ultimately used.
I'd never seen anything like it prior to that though, so I kind of think
the filesystem itself was screwed up (Which spinrite didn't find any
errors on the drive, and our scandisk tools didn't either, but eh)
Sol most people are looking at $240 US for a repair? I'm definitely moving to
your town. :)
We do warrenty our repairs, so that is built into the price.
Christopher Fisk
--
Peter Griffin: Lois, When I'm through with them, our kids will be so
smart, they'll be able to program their own VCRs without spilling piping
hot gravy all over myself.
