Hi, I was installing a printer for a friend. After rebooting the machine after installation, the pc was unbearably slow for more than 5-10 minutes. He told me that this had started a month or two ago. It took up to a minute or two for the start menu to show after clicking on the start menu. And the same thing for basically any thing else. Checking task manager shows only about 5% CPU utilization during this slow-down. After 5-15 minutes, everything appears to be running at regular speed again. So, while trying to track down the problem, I saw in the event viewer two entries that always appeared at about the same time after each reboot.
The first entry was: The Symantec Network Proxy service terminated with service-specific error 4294967295 (0xFFFFFFFF). ID 7024 The second entry was: The IPSEC Services service terminated with the following error: The authentication service is unknown. ID 7023 I could not find anything on the web (well, nothing helpful) on the Symantec error, but found a lot on the IPSec error. Everything I found seemed to imply that the first item failing (I saw examples of bad HDs, services, etc.) caused the IPSec failure. I had looked at a pc for another friend that was doing basically the same thing. I ended up wiping the drive and reinstalling the OS. I did not look at the events on that machine. Now, the thing that both machines had in common is that they had renewed the Norton IS online (from when the software asks if they want to renew). The person that I am talking about here renewed theirs in December, which is about when the problems started. So I think this has to do with the upgrade. What can we do about this situation? One thing I thought about was to download the current install for them, uninstall Norton completely, run the Norton wipe utility and install the upgrade. What do you think? I sent this to Symantec and I got a fast, courteous reply that gave me a stock answer for a slow system. I'll escalate it if I do not get any thing here. Their system: XP Home SP2 AMD 1.1GHz (can't remember the model) 256MB Ram 40GB HD Thanks, Bobby
