Sorry, I assumed that all Roadrunner was cable. I did not think about using that tool (which I knew about, but never used). What would I look for?
I don't think Live update is picking a connection, but I do think it is using the default connection. And I think AOL is causing some sort of issue here that Live Update is not handling properly. Thanks, Bobby -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of j maccraw Sent: Saturday, February 23, 2008 12:00 AM To: [email protected] Subject: Re: [H] AOL/broadband issue. Wait, he moved from AOL to RoadRunner what? Cable? DSL? Dialup? Maybe using TCPView from sysinternals to track what is happening connection wise? http://technet.microsoft.com/en-us/sysinternals/bb897437.aspx Timeout is hard coded AFAIK, so hang is not a simple as "can't reach host" and I can't see an LiveUpdate picking a specific connection. Bobby Heid wrote: > Hey, > > I was helping a friend whose Norton AV quit updating. It quit updating at > the same time that he went from AOL dial-up to Roadrunner. Norton's Live > Update does not seem to be able to connect and appears to hang while trying > to connect. He refuses to let me remove the AOL program because the web > interface to AOL is different and he is very, very resistant to change. > Under network connections is an AOL connection and a local area network > connection. Dial-up has been disabled and he can connect via AOL or a > browser/email. > > I am thinking that for some reason Norton is trying to get to its server via > the AOL connection and is failing. Does anyone know how I might check this > and correct this issue? > > Thanks, > Bobby > > ____________________________________________________________________________ ________ Looking for last minute shopping deals? Find them fast with Yahoo! Search. http://tools.search.yahoo.com/newsearch/category.php?category=shopping
