Yep, we've all been through it, I think HP has plumbed the depths with
their combination of Bad Management (outsourced tech support, lack of
communication with said tech support, software that isn't network aware)
and Bad Marketing (High cartridge costs, tons of extra software
installed whether you want it or not, nor can it be removed--sounds like
scumware) and then the narcissism to believe that people actually love
this by sending out all kinds of surveys, which, of course, they will
ignore, except if they can use them as weapons against their employees.
Steve
Gary VanderMolen wrote:
I'm sure all of us who've had to talk to outsourced (overseas) tech
support have similar tales of woe to tell.
After similar printer experiences I avoid Lexmark and HP like the plague.
I do most printing on a monochrome Brother laser. The color lasers
are coming down in price as well, and look more attractive all the time.
Gary VanderMolen, MS-MVP (Mail)
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