Hey,
I was working on this lady's laptop. Running the Dell diagnostics, it said the drive was failing (something about interrupts not serviced or something like that). So I create a Ghost image of the drive. Ghost said it successfully created the image. I restored the image and after playing around a bit and running startup repair off of a Vista disc, I got the laptop to boot ok. Now, I am unable to run windows update. Part of the error message says something like windows update cannot currently check for updates because the service is not running. I have tried some of following things: 1) Restarted the windows update and bits services 2) Turned windows update off and then back on 3) Emptied the c:\windows\softwaredistribution folder Looking in the event logs, I see a lot of CAPI2 ESENT error -583 errors. The actual error is "The Cryptographic Services service failed to initialize the catalog database. The ESENT error was: --583" Some of what I have found implies that the issue may be with the Intel Storage drivers since I restored the image onto a new HD. I tried installing the Intel drivers from the Dell website, but it says that I the latest drivers. Anyone have any ideas as to what I might do to fix this? Thanks, Bobby
