Hi All, I contacted Jim Flury, who is in charge of Acquisitions at The Library Network, our local public library consortium in south-east Michigan, regarding the Gale Encyclopedia of Race and Racism. Here is the response of Jim and Gale.
Jeannine Schiffman Davidson Head of Adult Services Northville District Library 212 West Cady Street Northville, MI 48167 248-349-3026 # 220 ----- Forwarded Message ----- From: "Jim Flury" <[EMAIL PROTECTED]> To: "Jeannine Davidson" <[EMAIL PROTECTED]> Sent: Thursday, September 4, 2008 8:50:22 AM GMT -05:00 US/Canada Eastern Subject: Fwd: Gale Encyclopedia of Race and Racism Hi Jeannine, Below is the reply I received from Jay Flynn at Gale. I don't know who Helene Potter is; Sheila Diedrich is one of our two Gale sales reps. I am not qualified to "describe your own questions more fully" as Mr. Flynn proposes below. Do you want to follow up with him directly or, if you are willing to further develop the questions posed by Mr. Bernstein and send them to me I could forward them on to Mr. Flynn. Another possibility would be for you to contact Mr. Bernstein and put him in touch with Mr. Flynn. Let me know how you would like to proceed. Thanks. Jim Jim Flury Head of Acquisitions Services The Library Network 13331 Reeck Road Southgate, MI 48195 734-281-3830 Fax 734-281-1817 [EMAIL PROTECTED] ----- Forwarded Message ----- From: "Jay Flynn (Gale)" <[EMAIL PROTECTED]> To: "Jim Flury" <[EMAIL PROTECTED]> Cc: "Helene Potter (Gale)" <[EMAIL PROTECTED]>, "Sheila Diedrich (Gale)" <[EMAIL PROTECTED]> Sent: Wednesday, September 3, 2008 6:14:38 PM GMT -05:00 US/Canada Eastern Subject: RE: Gale Encyclopedia of Race and Racism Dear Jim, I am of course familiar with The Library Network, and we thank you and your members for your business. As a Detroit-area company for over 50 years, we believe that we are truly your partners in providing high-quality information resources to the Michigan library community, and your satisfaction with our products is of great concern to us. I of course read your mail in response to Steve Bernstein's post to the Ha Safran listserv, where Steve takes issue with the content of the Zionism article from Gale's Encyclopedia of Race and Racism. As I read the entire string below, your concerns seem to refer to the accuracy of the article in question. To better answer your query, it would help if you could describe your own questions more fully, keeping in mind that there will be any number of conflicting opinions on the subject at hand. The topic of Zionism and its attendant relationship to racism and Race/Racism Studies could, after all, be the subject of an entire library full of doctoral dissertations, and I am not sure that any encyclopedia article on the subject could be written as to fully satisfy all readers. I can assure you that, as the publisher of not only this title, but also of the Encyclopaedia Judaica, The Encyclopedia of Islam and the Modern World, The New Catholic Encyclopedia, The Encyclopedia of Mormonism, The Encyclopedia of Sex and Gender, and others, we take great pains to ensure the diversity and quality of opinions we present to our readers. Nevertheless, we also strive to make products of the highest caliber, and we take your complaint very seriously. We are, of course, prepared to offer you a full refund or credit on this product if you remain unsatisfied with it, and I will personally handle this issue for you should the need arise. Please feel free to contact me by telephone or email if there is anything I can do to help us further this discussion or to address any issue I may not have covered in this mail. Otherwise, we will await a response from you as to how we can most completely address the issue that you have raised. Regards, Jay Flynn Vice President and Publisher, Social Sciences Gale | Cengage Learning 27500 Drake Road, Farmington Hills, MI 48331 (0) 248.699.8207 | (e) [EMAIL PROTECTED] | www.gale.cengage.com Messages and opinions expressed on Hasafran are those of the individual author and are not necessarily endorsed by the Association of Jewish Libraries (AJL) =========================================================== Submissions for Ha-Safran, send to: Hasafran @ lists.acs.ohio-state.edu SUBscribing, SIGNOFF commands send to: Listproc @ lists.acs.ohio-state.edu Questions, problems, complaints, compliments;-) send to: galron.1 @ osu.edu Ha-Safran Archives: Current: http://www.mail-archive.com/hasafran%40lists.acs.ohio-state.edu/maillist.html History: http://www.mail-archive.com/hasafran%40lists.acs.ohio-state.edu/history.html AJL HomePage http://www.JewishLibraries.org
