NEW! Successful Enquiry Answering Every Time, Sixth Edition<http://ala-publishing.informz.net/z/cjUucD9taT0zMTI0NjU3JnA9MSZ1PTEwMjY2MjQzMzAmbGk9MTYzNTkyOTg/index.html> Tim Buckley Owen Item Number: 978-1-85604-811-8 Link: http://www.alastore.ala.org/detail.aspx?ID=3916&zbrandid=4634&zidType=CH&zid=16359298&zsubscriberId=1026624330&zbdom=http://ala-publishing.informz.net
Publisher: Facet Price: $95.00 This new sixth edition guides readers through every stage of research, from finding out what the user really wants to providing a thorough response. Emphasizing how to make the best use of limited resources, Owen also offers a final chapter with practical advice on how to set up a reference desk from scratch or revive one that needs a fresh approach. This fully updated edition offers a wealth of new information, including * Advice on how to handle inquiries by email, SMS, and social media * Coverage of developments in new mobile media, such as smart phones and e-books * A "Starter Sources" section offering an up-to-date list of quality reference sources online and in print This book is an invaluable guide for information professionals covering reference in any type of library or information organization. Stephanie (Sara Leah) Gross MSLIS, MATESOL Chair, AJL Mentoring Member, AJL Librarianship and Education Committee Pollack Library Yeshiva University 500 West 185th Street New York NY 10033-3229 212.960.5442 Skype: Stephanie.l.gross http://www.linkedin.com/in/stephanielgross http://yeshiva.academia.edu/StephanieGross "As we look ahead to the next century, leaders will be those who empower others." - Bill Gates.
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