Dear trouble ticket system programmers, the In-Reply-To header is there for a reason.
(So what if your system can accept comments via venues other than email? If an incoming email causes you to eventually generate an outgoing email, then here's my Message-Id for you to keep track of. I don't care what happens inbetween. Figure it out.) Annoyedly yours, -- Aristotle Pagaltzis // <http://plasmasturm.org/>
