Hi Tong, Our Aspera server is configured to use TCP and UDP Port 33001 for file transfers instead of a common port such as Port 22. If you are downloading from behind an institutional firewall, please speak with your IT people to ensure that Port 33001 is open to both TCP and UDP traffic. You also might try downloading at home where you might not have as many firewalls set up.
Let us know if you still have issues. Best, Jenn Jennifer Elam, Ph.D. Scientific Outreach, Human Connectome Project Washington University School of Medicine Department of Neuroscience, Box 8108 660 South Euclid Avenue St. Louis, MO 63110 314-362-9387<tel:314-362-9387> [email protected]<mailto:[email protected]> www.humanconnectome.org<http://www.humanconnectome.org/> ________________________________ From: [email protected] <[email protected]> on behalf of Wu, Tong <[email protected]> Sent: Friday, August 24, 2018 11:08:56 AM To: [email protected] Subject: [HCP-Users] Unable to download data even if test on IBM Aspera Connect was all OK Dear HCP user team, I’m trying to download data from ConnectomeDB using the Aspera plugin. However, even if online test tool from IBM Aspera says that my system status is all OK (OS, ROWSER, connect, TCP and UDP ports), I still cannot download data. For example, if I click the link to download 1003 Subjects, recon r177 + r227, PTN Release<https://db.humanconnectome.org/app/action/ChooseDownloadResources?project=HCP_Resources&resource=GroupAvg&filePath=HCP1200_Parcellation_Timeseries_Netmats.zip> (13GB), Aspera never manages to connect successfully, but gives 'Error: Error establishing HTTP connection (check HTTP port and firewall)'. I have closed windows firewalls, uninstalled anti-virus softwares, and checked on IBM Aspera websites. Then used their online tool to test my system, but it give all OK reports as described above. In AWS, I can only see files organised subject by subject, but not these organised data packages. So still want to use Aspera. May I know if there are any solutions to this? Thank you very much! Best, Tong _______________________________________________ HCP-Users mailing list [email protected] http://lists.humanconnectome.org/mailman/listinfo/hcp-users _______________________________________________ HCP-Users mailing list [email protected] http://lists.humanconnectome.org/mailman/listinfo/hcp-users
