On 29 nov 2010, at 11:18, Eystein Måløy Stenberg wrote: > We have added a text and link to the bug tracker on the support ticket > login page, so it's more clear for future encounters. > Thanks. > Your welcome. Just checked and it is much more clearer. Thanks
> -- > Regards, > Eystein > > On Tue, Nov 16, 2010 at 9:08 AM, Bas van der Vlies <[email protected]> wrote: >> On 15-11-10 22:54, Eystein Måløy Stenberg wrote: >>> >>> I don't understand your question. The login pages are different: >>> >>> *) Support customers can login to https://cfengine.com/otrs/customer.pl >>> and ask any question they like about Cfengine >>> (policies/design/architecture/etc.). >>> >>> *) Anyone may register for free at http://bug.cfengine.com and report >>> bugs in *the software*. Almost all open source projects have a public >>> bug tracker. >>> >>> This difference seems pretty clear to me at least... they handle >>> different kinds of issues. >>> >> >> My last remark. I know it is common to have a public bug tracker. The remark >> is that when i hit the 'report a ticket' via the cfengine,com is not clear >> at all that this page is only for users that have commercial support. >> >> Maybe this could be added. So it is obvious. It should be easy to report >> issues or patches. So that cf3 will be improved. That is the goal we both >> want. >> >> Regards >> >> >> >>> On 11/15/2010 10:13 PM, Bas van der Vlies wrote: >>>> >>>> On 15 nov 2010, at 22:05, Bas van der Vlies wrote: >>>> >>>>> >>>>> On 15 nov 2010, at 18:36, Eystein Måløy Stenberg wrote: >>>>> >>>>>> The link on .com is for help requests from commercial support >>>>>> customers. >>>>>> This is different from reporting bugs in the software >>>>>> (bug.cfengine.com). >>>>>> >>>>>> If you would like to buy commercial support, with help from Cfengine >>>>>> professionals and a minimum response time, see >>>>>> http://www.cfengine.com/pages/contactUs >>>>>> >>>>>> --Eystein >>>>>> >>>>> >>>>> Thanks again for the info. So there a are 2 bug trackers. One on >>>>> cfengne,com (commercial) and one cfengine.org that does a redirect to >>>>> bug.cfengine.com. >>>>> Can this not be clearer that the one on cfengine.com is for commercial >>>>> users and maybe a side note for other users use the system on >>>>> cfengine.org. >>>>> It was very confusing for me that i could not login with my cfengine.com >>>>> credentials (that i need else i can not report a bug or patch) on the >>>>> commercial bug tracker. >>>>> >>>> >>>> >>>> >>>> Now i think about it the username is tight to a support contract. when i >>>> login you see that i have no support contract so my bug/patch has no >>>> response time >>>> constrain. So why the difference? >>>> >>>> >>>> >>>> -- >>>> Bas van der Vlies >>>> [email protected] >>>> >>>> >>>> >>> >> >> >> -- >> ******************************************************************** >> * Bas van der Vlies e-mail: [email protected] * >> * SARA - Academic Computing Services Amsterdam, The Netherlands * >> ******************************************************************** >> -- Bas van der Vlies [email protected] _______________________________________________ Help-cfengine mailing list [email protected] https://cfengine.org/mailman/listinfo/help-cfengine
