Just figured the rest of you should see this. To make it short: Heroku uses Amazon EC2. Amazon has just brought a status display online. Here's the URL: http://status.aws.amazon.com
If EC2 has problems, likely Heroku might as well. Bookmark it. -- Kamilion ---------- Forwarded message ---------- From: Amazon Web Services <[EMAIL PROTECTED]> Date: Thu, Apr 17, 2008 at 8:00 AM Subject: New Amazon Web Services Support Options To: "[EMAIL PROTECTED]" <[EMAIL PROTECTED]> Dear AWS Developers, Today we're announcing some enhancements to the ways in which we provide you technical support. We're excited about them, and we wanted to let you know the details. The forums within our Developer Connection have always been a cornerstone of our support. The AWS community itself provides great support to its members, with Amazon service experts participating as well. We have no plans to change this model, and intend to keep the forums a great place for getting answers to questions on how to use AWS services. We have, however, received many requests for additional support mechanisms - with a focus on providing broad access to service health information, and also more personalized support options. We've tried to listen carefully to these requests, and today are launching several new support mechanisms for you. First, we've established a Service Health Dashboard that reports the status of our services. Each service will be shown as green, yellow, or red, with additional information provided as relevant. Customers have told us that having such a status indicator would be more useful than visiting a service-specific forum to see if messages have been posted about an issue with a service. As soon as we know about a change in the status of a service, we'll change the color as appropriate on this page. It is intended as the single, authoritative source of information on the status of our services, eliminating doubt as to when and where to check. You can access the status page on the web, or subscribe to be notified of changes to the status of any service via RSS. The Service Health Dashboard is available free of charge at http://status.aws.amazon.com to all AWS developers. In addition, we've heard loudly and clearly from the community that when a service does experience an operational issue, you want frequent and specific communication as to what's going on. Clearly our most important goal is to maintain superb uptime and operational performance. We take that requirement very seriously, and commit that we'll continue to work tirelessly to be perfect (which means we'll always be working!). But in the hopefully rare occurrence of a service issue, we understand the importance of keeping you well-informed. To this end, we plan to use the Service Health Dashboard as the single place to update you about the onset of an issue, status, outlook, recovery, and post mortems. Any time a service is not green (i.e., operating normally), we will post comments in the "Current Status" section of the page, until the issue is fully resolved. In this situation you should expect to see status updates from us every 15-30 minutes, depending on the specific event. Finally, many customers have told us that they would like an option to purchase a deeper level of technical support with more personalized service. To that end, we're happy to announce today AWS Premium Support, a new service providing support for both development and operational issues associated with AWS services. The service includes a Silver tier with business day support and an online case management system, as well as a Gold tier with Click-to-Call phone support and 24x7x365 support availability. Initially, support will be available for Amazon S3, EC2, and SQS (we will broaden this coverage over time). There are no annual contracts (pricing is monthly), and subscribers can submit an unlimited number of cases. We hope this offering will be attractive for businesses or developers who want a personalized support channel with guaranteed response times, and for those who simply want the assurance that they can reach somebody at AWS when they encounter an issue or roadblock. If you want to learn more, you can check out the service description, or the press release. Overall, we hope that these additional support mechanisms give you better visibility into the services you consume, and more choices for how to receive technical assistance if you want it. Our aim remains being the most customer-centric business for developers in the world, and we want to provide you with outstanding support. We hope you find these new support features helpful as you continue to build and grow your businesses using Amazon Web Services. Sincerely, The Amazon Web Services Team We hope you enjoyed receiving this message. If you don't want to receive future product updates, please update your communication preferences. Please do not reply directly to this e-mail. If you have any questions or comments regarding this update, please contact us at [EMAIL PROTECTED] Amazon Web Services LLC is a subsidiary of Amazon.com, Inc. Amazon.com is a registered trademark of Amazon.com, Inc. This message produced and distributed by Amazon Web Services, LLC, 1200 12th Ave South, Seattle, WA 98144. --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "Heroku" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [EMAIL PROTECTED] For more options, visit this group at http://groups.google.com/group/heroku?hl=en -~----------~----~----~----~------~----~------~--~---
