We're considering moving away from Heroku for this reason. The logging
options are horrific, outside of advanced logging. We don't mind
paying for value, but logging should be a minimal base feature,
available to all. To add fuel to the fire, GetExceptional is now a fee-
only service. We love heroku, but it's rapidly moving out of our price
range with very basic add ons.

-bt

On Jul 20, 9:54 am, Daniele <[email protected]> wrote:
> Hi joshmckin,
> thank you very much for the support.
> I have tried to replicate the problem locally but I have found no
> error yet.
> I'm thinking a way to save the log realtime so I can parse it
> searching for the problem; the "advance" logging addon is out of my
> budget.
>
> On 20 Lug, 15:58, joshmckin <[email protected]> wrote:> I've had a similar 
> issue, since the application is crashing any system
> > built into the application for logging is crashing with it. New relic
> > can sometimes catch it but not always. Your best bet is build an
> > environment locally similar to Heroku (Nginx/Thin) and see if you can
> > replicate the error. For us it turned out Mysql2 gem was throwing
> > exceptions that would kill EventMachine and therefore kill Thin. Since
> > Thin was giving up its ghost, the logger would not record the
> > exception, once we were able to patch Mysql2 we were able to get to
> > the root exception.

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