To be honest I think most of the time they're pretty much aware if it's something thats affecting the stack.
>From what I understand of the monitoring systems, Heroku have an 'expected' error rate across the stack. When this moves to something above a certain threshold then the ops will look into it (hence the 'elevated error rates' incidents). This could be anything, for instance, errors on the Facebook API will then cause Heroku's 800,000-odd applications to start throwing more exceptions that normal thus causing an incident to be raised. Saying this though, I'm unsure as to what latency there is between the event and the incident appearing on status.heroku.com. I'd like to think that it's not long, but that they're also more focused on fixing the issue rather than updating their status site. Neil On Tuesday, 10 January 2012 at 22:03, Mike Abner wrote: Yeah. In the past I've created support issues when I've noticed the status as OK but errors on my apps. I'd like to see a lighter way of letting them know. I figured responding to the newsgroup might also get their attention. Mike On Tuesday, January 10, 2012 at 1:43 PM, John Beynon wrote: pressed enter too quickly - I meant to finish it off with 'sometimes it takes a while to be updated - it could be your failures are triggering errors at heroku which they will be picking up on' -- You received this message because you are subscribed to the Google Groups "Heroku" group. To view this discussion on the web visit https://groups.google.com/d/msg/heroku/-/wVxk-m-hSLcJ. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/heroku?hl=en. -- You received this message because you are subscribed to the Google Groups "Heroku" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/heroku?hl=en. -- You received this message because you are subscribed to the Google Groups "Heroku" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/heroku?hl=en.
