Hi Terri, This phrase isn't mine but nevertheless I'm gonna use it: Customer support/service is not a department but 100% a mentality.
I'm amazed by what you describe and to me there is a long way to go to some company to understand that we deal with cancer diagnostics, questions of life and dead. Money shouldn't be on the radar for that matters..... Success in getting your issue solved to YOUR satisfaction! Ronald Mit freundlichen Grüßen/Kind Regards Ronald Kusters Global Sales Manager Feather Brand Histotechnology pfm medical ag Wankelstraße 60 50996 Köln, Germany T +49 (2236) 9641 660 F +49 (2236) 9641 99 660 M +49 (171) 9144343 -----Original Message----- From: Terri Braud [mailto:[email protected]] Sent: 05 March 2019 16:23 To: '[email protected]' <[email protected]> Cc: '[email protected]' <[email protected]> Subject: Re: [Histonet] Roche "bashing" Such a wonderful insight into the thought process of Roche. Accused of bashing when I am telling the truth about failed lots when they claim the problem is fixed. If only they would put that much effort into repairing the problem and fostering better customer relations, than how to market their product around this annoying truth. Terri L. Braud, HT(ASCP) Anatomic Pathology Supervisor Laboratory Holy Redeemer Hospital 1648 Huntingdon Pike Meadowbrook, PA 19046 ph: 215-938-3689 fax: 215-938-3874 Care, Comfort, and Heal Today's Topics: 1. Re: Histonet Digest, Vol 184, Issue 1 (Jordan, Kelley) Message: 1 Date: Fri, 1 Mar 2019 13:15:58 -0500 From: "Jordan, Kelley" <[email protected]> Content-Type: text/plain; charset="UTF-8" More bad press in histonet...not sure if we should pass it on to Marketing?? @Will, Who as Teri Blaud at Holy Redeemer Hospital ? Teri is always always bashing us. Kelley Jordan Strategic Account Manager - SC, NC, TN and KY A Member of the Roche Group Ventana Medical Systems Mobile: 803.504.1135 Customer/Technical Support: 1.800.227.2155 [email protected] www.ventana.com _______________________________________________ Histonet mailing list [email protected] http://lists.utsouthwestern.edu/mailman/listinfo/histonet
