Greetings, Roche issued a safety notice that was for the Benchmark Ultra within the last month or so about this very issue (something about the danger associated with leaks/liquid onto electrical systems). I'm surprised they told you to keep using it since it poses a real safety risk. If I can find a copy of the notice I will send it to you this week.
We have 2 Discovery Ultras and 2 Discovery XT's. We had a drawer leaking onto electrical wiring on one of the XTs this past week. They "fixed" the issue a few weeks ago only for it to occur again, so this past week they installed a brand new drawer. Roche's lack of transparency is a real problem in my opinion. Thanks, Taylor C. Rosa, MS Associate Research Scientist Pathology Services | Charles River 4025 Stirrup Creek Drive, Suite 150, Durham, NC 27703 P: 919.206.7041 | F: 919.206.7001 [email protected] | www.criver.com LinkedIn | Twitter | Facebook | Eureka Confidentiality Notice: The information contained in this email and any attachments are confidential and may contain privileged and/or proprietary information. This email is intended for the use of the addressee only. If you are not the intended recipient, you are strictly prohibited from copying, distributing or using this email or the information contained in it. If you received this email in error, please notify the sender immediately by email or telephone, and destroy any copies, electronic, paper or otherwise. -----Original Message----- From: MARR, Penelope (EAST SUSSEX HEALTHCARE NHS TRUST) <[email protected]> Sent: Friday, September 25, 2020 7:25 PM To: [email protected] Subject: [Histonet] BenchMark ultra drawers Greetings! Earlier this month we had two slide drawers replaced. Yesterday one of them opened during a run and would not close again. Fortunately we were able to salvage the slide that was being stained in the drawer. A little later I was removing the remaining few slides from the module and noticed wisps of smoke coming from the drawer. I put the module in sleep mode and the drawer still would not close so I turned off the power. As soon as I did this the drawer closed. I phoned Roche and at their direction I turned the module on again and the drawer opened again immediately. It would not go into ready mode so we tried operating the compressor manually but to no avail. The drawer then made a crackling noise and smoke started coming out again. Has anybody else had a similar experience??? Penny :) Penny Marr Senior BMS C/- Histology Conquest Hospital St Leonards-on-Sea TN37 7RD [email protected]<mailto:[email protected]> 0300 131 4500 ext 734914 0300 133 4914 ******************************************************************************************************************** This message may contain confidential information. If you are not the intended recipient please inform the sender that you have received the message in error before deleting it. Please do not disclose, copy or distribute information in this e-mail or take any action in relation to its contents. To do so is strictly prohibited and may be unlawful. Thank you for your co-operation. NHSmail is the secure email and directory service available for all NHS staff in England and Scotland. NHSmail is approved for exchanging patient data and other sensitive information with NHSmail and other accredited email services. For more information and to find out how you can switch, https://portal.nhs.net/help/joiningnhsmail _______________________________________________ Histonet mailing list [email protected] http://lists.utsouthwestern.edu/mailman/listinfo/histonet
