Just an FYI that Service has been notified of the slide handling errors from yesterday.
________________________________ From: [email protected] <[email protected]> on behalf of LBSNA-TechServices-Mailbox <[email protected]> Sent: Friday, December 13, 2024 9:39 AM To: O'Neil, Beth <[email protected]> Subject: Leica Biosystems Support Case // Ref #:C-2412-755911 - 35018 - JW RUBY MEML HOSP - GT450 repeated slide handling errors CAUTION **EXTERNAL EMAIL** Do NOT click links, or open attachments unless you recognize the sender and know the content is safe. [https://danaherlbs.my.salesforce.com/servlet/servlet.ImageServer?id=0154I000004W09G&oid=00DG0000000j8h2] Hello Beth O'Neil, Thank you for submitting your support request to Leica Biosystems. Here is your case information for your future reference. Case Number: C-2412-755911 Request Date: 12/13/2024 Account: JW RUBY MEML HOSP Product: APERIO GT 450 DX Serial #: 35018 Service Coverage: BU Warranty Subject: GT450 repeated slide handling errors Description: Customer reporting repeated slide handling errors throughout the shift yesterday, until at least 4:30 pm. When instrument was opened to clear error, no visible issue with slide location was noted. Slides were always found on stage. Slide removed, rack removed, instrument restarted, then issue would reoccur frequently. Will log into SAM (LBS has SecureLink access to this site) to review logs and potentially SSD, and proceed accordingly. If you are submitting a PO, please send your hard copy to [email protected]<mailto:[email protected]>. Thank You, James Severa | Technical Support | Leica Biosystems 21440 W. Lake Cook Road, Floor 5, Deer Park, IL 60010, USA T: +1.844.534.2262 [email protected] LeicaBiosystems.com<http://www.leicabiosystems.com/> Email ID: [https://danaherlbs.my.salesforce.com/servlet/servlet.ImageServer?id=01558000003i5Dl&oid=00DG0000000j8h2] Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. _______________________________________________ Histonet mailing list [email protected] http://lists.utsouthwestern.edu/mailman/listinfo/histonet
